Knowledge Hub

Catch up on the latest news, advice and tips from the contact center world here.

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How to use the GROW model to coach your agents

How Auto-QA can help your business identify vulnerable customers

5 Reasons You Need A Better QA Platform Now

The cost of doing nothing is bigger than you think: Why you shouldn’t put off investing in QA

Your Ultimate Guide to Call Centre Quality Assurance

How customers ideas can contribute to EvaluAgent’s roadmap

The Essential Guide to Auto-QA

How to keep that startup magic through scaling and growth

It’s Time to See Conversation Analytics In Action

What does the future hold for Quality Assurance?

5 ways to improve Customer Experience with Conversational Analytics

Introducing Conversation Analytics: Auto-QA and Insights have arrived!

Why transcription accuracy doesn’t matter as much as you think

Conversation Analytics: The Secret Sauce for Superior Contact Centre Performance

Introducing our latest features: Helping you find extreme conversations and evaluate them faster!

The Essential Team Leader Playbook