What you’ll learn

In this session, we’ll show you:

• How to evaluate 100% of conversations: 
  Not just the 1-2% most QA teams sample Auto-QA evaluates every interaction with explainable AI, freeing your team to focus on coaching instead of scoring.
• How to prove responsible gaming compliance: 
  See how AutoQA evaluates every vulnerable customer interaction — with complete audit trails for self-exclusion requests, deposit limit conversations, and problem gambling indicators.
• How to resolve disputes with searchable evidence: 
  Watch how operators provide instant access to exactly what was said, who said it, and when — turning disputes into defensible resolutions.
• How to demonstrate age and eligibility enforcement: 
  Move from compliance sampling to compliance certainty with automated evaluation across every customer touchpoint.
• How to scale quality without scaling your team: 
  Discover how to build regulatory confidence with AI you can explain and defend to compliance teams, executives, and licensing authorities.

Your host

Chris Mounce, Product Training & Enablement Specialist at evaluagent

Chris Mounce sits at the intersection of product, quality, sales, and customer education — translating complex automation into operational clarity for contact centre teams.

With a focus on conversation intelligence and AutoQA, Chris helps organisations understand not just how the technology works, but how to build genuine trust in it. For teams operating in regulated environments, that distinction matters.