Quality Assurance Software From Evaluagent
Contact centre Quality Assurance and improvement platform, designed to enhance agent performance and build customer loyalty.
Save time with evaluations and gain 100% coverage across every voice and text-based conversation.
It’s easy to get started with a live product demo and assisted setup.
Loved by teams and companies you know.
- Know your business better with 100% conversation coverage across your contact centre.
- Increase customer loyalty by ensuring that every conversation is evaluated.
- Improve customer retention by identifying vulnerable conversations.
- Continually improve agent performance by easily identifying areas for development.
- Maximise revenue and minimise risk by ensuring call centre compliance with easy to create scorecards.
- Save time with automatic conversation evaluations using artificial intelligence.
- Empower your agents with live feedback and bespoke coaching plans to improve performance.
- Trust that you’ll receive best in class customer support, knowing that customer service is at the heart of our business, as it is in yours.
- Integrate with tools such as Zendesk, Puzzel, SalesForce and more!
Book a full product demo to start a conversation about how you can:
- Evaluate every conversation in a matter of seconds
- Increase customer loyalty and retention
- Deliver bespoke agent training
- Save time and money while maximising revenue in your call centre
- Find out about how you could use AI to auto-score every conversation
- Start a fully supported free trial of Evaluagent to see the power of the product for yourself
- Invite as many team members as you want to your live demo, and have your questions answered