Quality Assurance Software From Evaluagent
Contact centre Quality Assurance and improvement platform, designed to enhance agent performance and build customer loyalty.
Save time with evaluations and gain 100% coverage across every voice and text-based conversation.
It’s easy to get started with a live product demo and assisted setup.
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Loved by teams and companies you know.
Why Evaluagent?
- Know your business better with 100% conversation coverage across your contact centre.
- Increase customer loyalty by ensuring that every conversation is evaluated.
- Improve customer retention by identifying vulnerable conversations.
- Continually improve agent performance by easily identifying areas for development.
- Maximise revenue and minimise risk by ensuring call centre compliance with easy to create scorecards.
- Save time with automatic conversation evaluations using artificial intelligence.
- Empower your agents with live feedback and bespoke coaching plans to improve performance.
- Trust that you’ll receive best in class customer support, knowing that customer service is at the heart of our business, as it is in yours.
- Integrate with tools such as Zendesk, Puzzel, SalesForce and more!
“EvaluAgent was one of the best decisions we’ve ever made as a company.”
Jonas Fandrey
Director at Newstel GmbH
“Easy to set up, easy to use and every piece of MI you could ever want!”
Phil Heighes
Head of Operations at Etika
“Excellent QA tool that comes with a reactive customer service team, what more do you need?”
George Moffatt
Quality Specialist at Channable
“Amazing customer service and helped us meet our quality goals.”
Katharine McCarthy
Director at BFA Care
“Good quality system backed up by experienced and customer driven employees.”
Dennis Camps
CS Application Executive at DHL
Book a full product demo to start a conversation about how you can:
- Evaluate every conversation in a matter of seconds
- Increase customer loyalty and retention
- Deliver bespoke agent training
- Save time and money while maximising revenue in your call centre
- Find out about how you could use AI to auto-score every conversation
- Start a fully supported free trial of Evaluagent to see the power of the product for yourself
- Invite as many team members as you want to your live demo, and have your questions answered
