Get insight into 100% of your Intercom conversations. Automate and QA high-value interactions, track metrics, identify trends and accelerate agent productivity.
evaluagent gives you access to AI-powered QA, automation and conversation intelligence data that can enhance all areas of your contact center – from agent performance, to customer satisfaction, to overall efficiency.
Wide channel support
Get full coverage with our integration that supports the import and analysis of chats, emails, tickets and calls from Intercom.
Leave no stone unturned with thorough QA across all your channels.
Fin bot support
Making use of Intercom’s Fin bot? We support the analysis of conversations handled by the Intercom Fin bot, as well as any other third-party bots and AI agents you’re using.
Compare and QA both your human and digital agents, all in one place.
Seamless user syncing
Simplify user management with our user sync feature, which automatically keeps your agent information in evaluagent up to date using Intercom records – no need for additional admin.
Granular control
Take full control of how you analyze conversations, with flexible options for handling multiple-response tickets, internal notes, bot interactions, and ticket assignees (first or last responder).
Secure data handling
Gain peace of mind with our best-in-class security, including SOC 2 Type II certification, GDPR compliance, sensitive data redaction, configurable retention policies, and more.
Get up and running quickly
Integrating Intercom with evaluagent is simple. You decide how much information
Quick set up, no stress
Integrating Intercom with evaluagent is easy. In a few clicks, we’ll pull in all your conversations – defined by parameters you can customize – on a regular basis.
So you can focus on finding the conversations that are going to make the biggest difference to your CX.
Ready to take your QA to the next level?
Discover how Auto-QA, Conversation Intelligence and Real-time QA leverages AI power to help you find must-monitor conversations and improve CX.
