EvaluAgent for Salesforce

Streamline your Quality Assurance and Coaching

EvaluAgent for Salesforce imports tickets and conversations into EvaluAgent, enabling Quality Assurance teams to speed up evaluations, unify support channels and drive more insight by replacing the need for spreadsheets.
Agent Engagement

Evaluate your most important conversations

Integrate in seconds and then utilise pre-built filters, or configure your own, to import conversations from Salesforce in real-time. Super flexible, EvaluAgent for Salesforce allows you to filter imports by type, channel, contact type, status, agent and more!

Salesforce Filters

Take action from within Salesforce

With our official Salesforce app (coming soon to the Salesforce marketplace), EvaluAgent for Salesforce enables Quality Assurance teams to take action directly in Salesforce.

Select tickets to evaluate, see quality results inside Salesforce and keep all your platforms up to date with two-way sync.

Salesforce - Coming soon

Unify your channels and conversations

With a rapidly growing eco-system of integrations, EvaluAgent connects your tech stack and systems so you can evaluate every channel and centralise all your quality assurance data.

Can't see your current platform? Let us know

Group 5

Enterprise-level security

Delivered in partnership with Amazon Web Services, Google Cloud and Twilio.
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100% GDPR Compliant
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No storage limits
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99.9% Uptime
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Regional hosting available

Try for free

With features to make every part of your process more human, and a support team on-hand to help, taking your Quality and Coaching to the next level has never been easier.

  • Try EvaluAgent
*No credit card required
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