evaluagent-plus-zendesk

Integrated QA and Coaching for Zendesk

Once connected, watch your tickets flow seamlessly into EvaluAgent to remove duplicate effort whilst filters give you the ability to easily identify the conversations that matter.

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We want to see your Contact Centre flourish with our Integration for Zendesk

Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.

Increase QA productivity by 285%

Automatically import tickets, tags and survey results from Zendesk to banish repetitive admin from your QA processes. EvaluAgent for Zendesk streamlines processes so you can focus on adding value - not duplicating data.

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Automate with WorkQs

Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluator become more efficient and you can rest easy knowing that every agent is evaluated regularly.

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Redaction

EvaluAgent for Zendesk automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100's of rules out of the box, or create your own.

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Set up in minutes

EvaluAgent for Zendesk takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.

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Side-by-side Evaluation

View and evaluate calls, tickets, chat sessions and emails all within one screen.

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EvaluAgent + Zendesk

Zendesk users across the global trust EvaluAgent. Discover why

EvaluAgent for Zendesk

 

The efficient and effective Quality Assurance & Performance Improvement platform for Contact Centres, powered by AI.

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Used by Zendesk customers across the world

“EvaluAgent was one of the best decisions we’ve ever made as a company”
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Jonas Fandrey

Director at Newstel GmbH

"EvaluAgent equals no more Spreadsheets"
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Bruce Evison

Head of Service Desk at Mirus IT

"A great addition to our Quality Assurance program"
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Karine Teixera

Customer Service Manager at Digital Ventures