Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.
Automatically import tickets, tags and survey results from Zendesk to banish repetitive admin from your QA processes. EvaluAgent for Zendesk streamlines processes so you can focus on adding value - not duplicating data.
Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluator become more efficient and you can rest easy knowing that every agent is evaluated regularly.
EvaluAgent for Zendesk automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100's of rules out of the box, or create your own.
EvaluAgent for Zendesk takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
View and evaluate calls, tickets, chat sessions and emails all within one screen.
Director at Newstel GmbH
Head of Service Desk at Mirus IT
Customer Service Manager at Digital Ventures
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