Zendesk for EA

Streamline your Quality Assurance process

EvaluAgent for Zendesk imports tickets and conversations into EvaluAgent, enabling Quality Assurance teams to speed up the evaluation process and drive more insight by pushing results back into Zendesk.

Evaluate your most important conversations

Integrate in seconds and then utilise pre-built filters, or configure your own, to import Zendesk tickets in real-time. Super flexible, EvaluAgent for Zendesk allows you to filter imports by channel, contact type, status, agent and more!

Zendesk Filters

Take action from within Zendesk with two-way sync

With our official Zendesk app (coming soon to the App Marketplace), EvaluAgent for Zendesk enables evaluators to take action directly in Zendesk.

Our two-way sync gives you the ability to select tickets to evaluate, see quality results inside Zendesk and conduct deep-dive analysis in either platform.

Zendesk in-app view

Unify your channels and conversations

With a rapidly growing eco-system of integrations, EvaluAgent connects your tech stack and systems so you can evaluate every channel and centralise all your quality assurance data.

Can't see your current platform? Let us know

Group 5

Enterprise-level security

Delivered in partnership with Amazon Web Services, Google Cloud and Twilio.
check - simple-line-icons@2x
100% GDPR Compliant
lock - simple-line-icons@2x
No storage limits
clock - simple-line-icons@2x
99.9% Uptime
globe-alt - simple-line-icons@2x
Regional hosting available

Try for free

With features to make every part of your process more human, and a support team on-hand to help, taking your Quality and Coaching to the next level has never been easier.

  • Try EvaluAgent
  • Integrate Zendesk now
*No credit card required