Integrate in seconds and then utilise pre-built filters, or configure your own, to import Zendesk tickets in real-time. Super flexible, EvaluAgent for Zendesk allows you to filter imports by channel, contact type, status, agent and more!
With our official Zendesk app (coming soon to the App Marketplace), EvaluAgent for Zendesk enables evaluators to take action directly in Zendesk.
Our two-way sync gives you the ability to select tickets to evaluate, see quality results inside Zendesk and conduct deep-dive analysis in either platform.
With a rapidly growing eco-system of integrations, EvaluAgent connects your tech stack and systems so you can evaluate every channel and centralise all your quality assurance data.
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With features to make every part of your process more human, and a support team on-hand to help, taking your Quality and Coaching to the next level has never been easier.
