The UK Contact Centre
Decision-Makers’ Guide 2023
The 2023 UK Contact Centre Decision-Makers’ Guide” is based on surveys with 229 UK organisations and 1,000+ interviews with UK consumers.
This contact centre research provides the most up-to-date and extensive view of the issues facing the UK contact centre industry, identifies methods for improvement and helps customer-facing businesses be aware of what’s around the corner.
Download The Agent Engagement, Empowerment & Gamification chapter to discover insight on:
- Engaging the new Agent
- Engaging the experienced Agent
- Agent morale
- Agent performance
- Agent empowerment
- Supporting frontline staff
- Aligning the Agent with the business
- Current & future use of gamification
Proud Sponsors of The Agent Engagement, Empowerment & Gamification chapter