Does AI spell the end of traditional customer surveys? 

Get access to our Masterclass, ‘NPS surveys are dead. What’s next?’ on demand! In this webinar, our CX Solutions Consultant Rob Wilkinson was joined by Chris Rainsforth, Head of Learning and Innovation at The Forum to explore:  

  • The problem with post-interaction surveys as they are today
  • How AI NPS analysis can completely change how you interpret customer interactions
  • How to get buy-in from stakeholders
  • What AI NPS analysis looks like in action
  • How to implement AI-driven customer analysis in your contact center

Discover how this next phase of AI can help you make better decisions and improve your customer experience today – get access to the webinar now. 

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Masterclasses by evaluagent

Our Masterclass series focuses on busting topical myths in the CX space.

In these sessions, you’ll get data-backed insights and research, alongside actionable takeaways to start using in your contact center today.

Pop your details in the form to watch on-demand now, or take a look at our events page to see what else is coming up.