Consumer Duty compliance through effective QA

In this whitepaper we look at the role of regulatory compliance in the financial services sector, and specifically how the Financial Conduct Authority’s regulatory frameworks such as Treating Customers Fairly (TCF) and the new Consumer Duty regime will impact compliance from a customer service perspective.

Designed to increase consumer protection – and improve the standards of conduct for firms operating in the finance sector – the FCA Consumer Duty is all about embedding the interests of customers into the core mission and goals of today’s financial services firms.

• Learn how to comply with the Consumer Duty regulation
• Understand how Quality Assurance plays a major role in compliance
• Read How the FCA’s Consumer Duty will impact QA teams
• Ascertain the consequences of Consumer Duty non-compliance

Download the whitepaper today.