EBOOK

The New Rules of High-Impact CX

What does effective CX actually look like in contact centres today?

This guide distils expert insight from hands-on contact centre leaders and industry specialists with a front-row seat to the evolving CX landscape.

Inside, you’ll find informed perspectives on…

  • How AI and human empathy work together
  • The evolving role of modern QA
  • How to measure the metrics that matter
  • Why scalable coaching is now within reach

And much more. Download your guide and see how you can be driving even better experiences for your customers.

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What to expect

Get expert insight from the speakers who joined us at The Contact Center Performance Summit 2025, including:

  • Sandra Thompson, Founder of EI evolution and empathy expert
  • Jaime Scott, CEO at evaluagent
  • Callan Schebella, Former VP at Five9
  • Sophie Cotton, Chief Commercial Officer at Newstel Worldwide
  • Nerys Corfield, leading contact centre consultant
  • Martin Teasdale, Founder of the Team Leader Community

Perfect if you weren’t able to make the Summit, and want key insights that are going to help you drive your contact centre forward.

Register for the 2026 Contact Center Performance Summit

Want more expert insights like this? Want the chance to ask experts questions directly? Register your place for our free, virtual conference happening in autumn.

Or, see what last year’s Summit looked like.