evaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing

18th December 2023

evaluagent, a global leader in contact center quality assurance and performance improvement software, announced several strategic hires, aimed at solidifying the company’s position and demonstrating its leadership in the Customer Experience (CX) arena.

“Building upon the $20 Million we secured in Series A investment in June 2023, evaluagent is expanding its management team with strategic hires that will help us to drive accelerated growth for evaluagent’s contact center quality assurance and workforce engagement platform,” said Jaime Scott, Co-founder and CEO, evaluagent. “Our mission is to elevate CX with real-time insights, improved agent training, robust reporting, and AI-driven workflows. Expanding our team with some of the industry’s top talent will help us solidify our position more quickly.”

evaluagent’s award-winning Quality Assurance (QA) and Automated Agent Improvement Platform helps to elevate the quality of all sales and service interactions by monitoring every interaction happening in every channel. The platform highlights key areas for improvement, and provides personalized feedback and prioritized suggestions to the QA team for human consideration and follow up.

On the heels of $20 million in Series A investment led by Peakspan Capital in June 2023, evaluagent has accelerated its hiring initiatives in preparation for its next phase of growth. The company recently added three proven industry leaders to its management team:

“evaluagent is already the preferred platform of choice for call center quality assurance, with massive potential to elevate CX through better workforce engagement,” said Michelle Dinsmore, Co-founder and Chief Operating Officer, evaluagent. “At this pivotal moment for the industry, we are applying our collective experience with real-time insights, improved agent training, robust reporting, and AI-driven workflows to ensure that the company can scale rapidly to take advantage of the enormous opportunity ahead, while continually increasing the value we offer to our customers.”