evaluagent ranked #1 in Europe for Contact Center Quality Assurance in latest G2 reports
4th December 2025
evaluagent, a leading provider of quality assurance, insight and customer intelligence software for contact centers, has been awarded a total of 41 G2 badges in the Winter 2026 report – adding a further 3 badges on the last quarter.
This quarter, evaluagent is delighted to be ranked #1 in the Europe Regional Grid® Report for Contact Center Quality Assurance, climbing four places. In addition, evaluagent has also broken into the top 5 globally on the Grid® Report for Contact Center Quality Assurance.
Elsewhere, evaluagent continues to make grow its Conversation Intelligence presence, being recognized with ‘High Performer’ accolades across territories including the UK, EMEA, Asia Pacific and the Americas.
Key badges from the report include:
- Contact Center Quality Assurance: Leader, Momentum Leader
- Conversation Intelligence: High Performer, Easiest Admin
- Speech Analytics: High Performer
- Users Love Us
Additional badges, including ‘Easiest Admin’ and ‘Easiest to do business with’ in the Mid-Market, highlight evaluagent’s customer-centric focus and commitment to providing a smooth onboarding experience – ensuring customers get maximum value as quickly as possible.
James Marscheider, Chief Commercial Officer at evaluagent, said: “These G2 reports are a great way to round off 2025. Occupying the top spot in Europe for Contact Center Quality Assurance is a great achievement, while our growing momentum globally cements evaluagent as the platform of choice for contact center leaders.”
What are the G2 reports?
G2, the world’s leading business software review platform, awards badges to companies based on verified customer reviews and user satisfaction ratings. Each quarter, G2 compiles data from advanced algorithms and user reviews to highlight the performance of key software providers in the market.
