evaluagent rebrands: A bold new look, same core mission 

27 November 2024 

We’re thrilled to unveil the fresh new face of evaluagent! This rebrand isn’t about a shiny logo or modern design – it’s a reflection of how far we’ve come as a business, how we’ve evolved to better serve our clients, and how we’re gearing up for the future. 

Our mission has always been to empower contact centers with the tools and insights needed to thrive. But as the landscape of customer service continues to change – fueled by AI, automation, and advanced analytics – we knew it was time for our brand to better communicate what we do and why it matters. 

This is QA – but not as you know it 

At its core, our platform is about more than just managing quality. It’s about scaling quality with Auto-QA and unlocking the potential of every customer interaction. evaluagentCX combines conversation intelligence, AI, and automation to transform contact centres into customer intelligence engines. 

We help businesses see the big picture and truly understand and predict the root causes of challenges impacting both agent performance and customer experience. This deeper understanding leads to smarter decisions, stronger teams, and better business outcomes. 

Reflecting growth and purpose 

The new look embodies our growth and maturity as a technology partner for businesses around the globe. From streamlined designs to illustrations that spark curiosity and confidence, everything about this rebrand is designed to clearly articulate the value evaluagent brings. 

The adoption of glassmorphism effects and dynamic spheres in our visuals is more than just an aesthetic choice. These elements symbolize two core aspects of who we are: 

1. Transparency: Whether it’s the way we build and deploy technology (particularly AI) or how we support our clients, transparency is at the heart of evaluagent. 

2. Focus: The ability to see clearly, even in complexity, is what we deliver to contact centres. With evaluagentCX, our clients can zero in on what truly matters: high-value conversations, improvement opportunities, and actionable insights. 

Transparency in the age of AI 

Let’s face it: AI can feel like a ‘black box’ for many businesses. But we know that’s not what our clients want.  

With evaluagent, transparency is baked into every AI-driven feature. Not only can you see the outcomes of the AI, but you can also easily customize, amend, feedback, and fine-tune both insights and auto-QA scorecard line items to align with your unique needs. 

We empower clients with the tools to deploy AI responsibly, offering optional degrees of human oversight. Powerful automation workflows take care of the heavy lifting, flagging high-value and high-risk conversations for optional review if and when necessary. This ensures your team stays in control, driving performance while maintaining trust and compliance. 

A new tagline: Find your focus 

The concept of focus runs through everything we do. It’s about cutting through the noise, honing in on what matters, and helping our clients unlock more potential. Whether it’s identifying trends in customer interactions, predicting future performance metrics, or driving strategic improvements, evaluagent helps you ‘find your focus’ and turn insights into action. 

A look to the future 

This rebrand is a celebration of what we’ve already achieved together with our clients and a bold step toward what’s next. Our technology is designed to simplify, clarify, and empower – and now, our brand reflects that. 

We’re excited for you to explore the new evaluagent look and discover how we can help your business thrive in this ever-changing landscape. Let’s find your focus, together. 

Jaime Scott
CEO, evaluagent