evaluagent secures SOC 2 Type 2 status    

9th June 2025 

evaluagent, a leading CX platform for contact centers, today announced it has successfully completed its SOC 2 Type 2 certification, affirming the company’s ongoing commitment to the highest standards of security, availability, and confidentiality. 

The certification, completed by an independent third-party auditor, covers the period from 1st March 2025 to 31st May 2025. It confirms that evaluagent has implemented and maintained robust controls aligned to the Trust Services Criteria, ensuring its systems and processes meet the strictest requirements for safeguarding customer data. 

Alex Richards, Chief Information Officer at evaluagent, said: “Achieving SOC 2 Type 2 certification is a major milestone for us. It reinforces the trust our customers place in us to protect their data and keep their operations running smoothly. As more contact centers turn to evaluagent for mission-critical insight and quality improvement, this certification provides the reassurance they need to move forward with confidence.” 

The certification strengthens evaluagent’s position as the QA platform of choice for mid-market and enterprise contact centers that demand both cutting-edge insight and enterprise-grade security. It underlines the company’s long-standing investment in secure infrastructure, responsible data handling, and continuous improvement. 

With this achievement, evaluagent continues to meet the evolving compliance needs of regulated industries and global organizations seeking a secure, scalable, and intelligent quality assurance platform. 

For more information, visit evaluagent’s Trust Center.