evaluagent named a Top UK Software Company for third consecutive year – and ranks #22 for Top Customer Service Products
23rd February 2026
Contact centre QA specialist climbs from #43 to #17 on G2’s Top UK Software Companies list, and debuts on the Top Customer Service Products list – outranking all category competitors.
evaluagent, the AI-powered Auto-QA and Conversation Intelligence platform for contact centres, has been recognised in two prestigious G2 rankings for 2026: #17 in the Top UK Software Companies – up from #43 last year – and #22 in the Top Customer Service Products, marking the company’s first appearance on that list.
This is evaluagent’s third consecutive year on the Top UK Software Companies list, and it’s the only contact centre software to feature. On the Customer Service Products list, evaluagent’s nearest category competitors hold positions #30, #40, and #42 – placing the company significantly ahead of the field in its space.
G2 rankings are based on verified customer reviews and market presence data, making them one of the most trusted indicators of real-world software performance.
James Marscheider, Chief Customer Officer at evaluagent, said:
“These rankings are a direct reflection of the people using our platform every day – and what they’re telling the market matters. Being inside the top 20 UK Software Companies is a great achievement, borne from solving real problems for real teams, consistently. Entering the Customer Service Products list at #22 – ahead of every competitor in our category – tells us we’re not just keeping pace with where this industry is heading. We’re helping to set the direction.”
evaluagent’s platform enables contact centres to automatically score 100% of customer interactions, with transparent, explainable results that teams can act on with confidence. The combined power of Auto-QA and Conversation Intelligence gives quality leaders a complete picture – from individual interaction scores to the trends and signals shaping the customer experience at scale.
See the rankings on G2:
