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The EvaluAgent Platform
Get an overview of the EvaluAgent platform and see how we can help contact centres to thrive.
Evaluate four times faster.
Coaching and One-to-Ones
Turn insight into performance improvement.
Reporting and Insights
Transform your metrics into actionable insights.
Targeted training, created and assigned effortlessly.
Evaluate any conversation in seconds
Automate Quality and Compliance with AI.
By Job Role
Contact Center Director
Deliver a consistently great CX by optimizing the performance of your people, processes & costs.
Head of Quality
Acheive 100% coverage and close the loop between QA, Coaching and Training from within one platform.
Deliver better coaching sessions & improve agent performance all from one platform.
Contact Center Agent
Engage & support agents with visibility into their own performance, feedback and gamified leaderboards.
Business Process Outsourcers
Measure, monitor and improve agent interactions with a Quality Assurance & improvement platform, built for BPOs.
Delivering Great Service at Scale
Provide a great service consistently with a platform that grows with you.
Agents leaving costs your business money. EvaluAgent makes it more likely they will stay.
Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.
Reducing Operating Costs
Minimize cost, save time & improve performance all at once.
Increasing Conversation Coverage
Improve productivity by 285% with automation & AI.
Increase Agent Engagement
Improve motivation by providing the tools to keep agents engaged and increase performance, customer satisfaction and brand value.
Check out our blogs, guides & insights into all things QA.
Find out how other brands are driving Smart Quality into their contact centers.
Learn more about how we have become the leader in QA solutions
News & Press
Read more about EvaluAgent in the news
Find out about working for EvaluAgent and our current open roles
Explore how our organisations could work together
Get in touch with our team
Book a demo
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