Here’s your free employee coaching form template. Purpose built for Call Centres.

Professionalise coaching in your contact centre with our free employee coaching form template. Add your own logo, utilise guidelines and keep a record of all your coaching sessions!

Download your coaching form

Add your name, fill in the blanks and your coaching form template is ready to use!

Transform Coaching in your Contact Centre

In the desire to improve agent performance, employee engagement and customer service, coaching has been transformed in recent years. Now, your coaching software should be able to help you pinpoint root-cause, keep track of agreed actions and give agents the autonomy to truly own their development.

Take a look at EvaluAgent to discover how our software can help you drive home a superior customer experience.


Get more from your Quality and Coaching efforts

Adopt industry-leading frameworks

Import your existing coaching forms or choose from a bank of best practice templates and frameworks, including CLEAR, OSKAR, ‘Stop, start and continue’ and GROW to help professionalise your approach to coaching.

Schedule, facilitate and track coaching sessions

Spend more time coaching and less time organising with real-time notifications and automated tools to help plan and faciliate your sessions. Coachees and HR partners can view progress, goals, milestones, feedback, documents and more.

Empower agents to take ownership of their performance

Share results, feedback and coaching sessions with Agents to access in their own time, and across any device. What’s more, specific workflows help drive ownership, prompt acknowledgement and acceptance of next steps.

Close the Quality, Coaching and Compliance Loop

Transform your approach to Quality Assurance with a purpose-built, all-in-one platform that enables you to evaluate, coach and engage your front-line agents.

EvaluAgent provides everything you need to evaluate, coach and engage your customer service and sales teams, so why wait?
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