Clearer insights. Focused action. Less effort.
It's time to simplify quality management. Achieve greater visibility, consistency and control — all with less manual effort.
Achieve 100% coverage and close the loop between QA, coaching and training — all from within one platform.
Auto-QA evaluates and scores every human and digital interaction, giving you 100% coverage across every customer conversation. You’ll still need the human touch — that’s why AI scorecards and insights are fully customisable, so you’re still completely in control.
EvaluAgent automatically surfaces topics and trends for further exploration, with the ability to tailor the topics that matter to your business. Plus, you can prevent escalations with predictive NPS scores and powerful automation workflows.
Effortlessly pull reports and engage your agents with timely, personalised feedback. Chatbots are even taken care of — compare their performance with human agents and make optimisations your customers will love.
Identify if agents adhere to procedures, policies and talk-tracks with ease. With EvaluAgent, you can leverage automation to routinely assign high-risk interactions and flag up potential breaches.
Trusted by quality teams worldwide.
"evaluagent was one of the best decisions we've ever made as a company."
"Easy to set up, easy to use and every piece of MI you could ever want!"
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
Organisations already making it work.
Throughout Europe, North America and Asia-Pacific.
From the knowledge hub.
See EvaluAgent in action.
Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.
