Your customers are going to ask about quality – do you have an answer?
The AI agent market has a new benchmark. Buyers expect to see how conversations are scored, how risk gets flagged, and how performance improves over time.
Most platforms don’t have that story yet. You can’t grade your own homework in good faith, so why not partner with a market leader in AutoQA?
Talk to our Head of Partnerships today about how we can help add a vital layer of trust to your bot solution.
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A new baseline, a crucial buying question
When native QA landed in the AI agent market, it set an expectation. Buyers evaluating AI agent platforms now ask questions they didn’t a year ago:
How do I know the bot is performing to standard?
Can you score every conversation automatically?
What happens when something goes wrong?
How do I prove quality to compliance or a regulator?
Right now, most platforms can’t answer those questions. That gap is showing up in competitive evaluations — and it’s going to keep showing up.
What buyers expect
Enterprise customers in regulated industries will push back on a vendor that grades its own homework. They need an independent view — and they’ll ask for it.”
Capability
What buyers expect
Most AI platforms
AI conversation scoring
100% coverage, every interaction
Resolution analytics only
Human agent QA
Full blended coverage
Not available
Custom scorecards
Weighted, with critical fail logic
Basic or absent
Coaching workflows
Score → flag → coach → improve
Not planned
Voice & ticket QA
Full channel coverage
Backlog, no timeline
Independent governance
Vendor-neutral quality view
Vendor grades own output
The AQM layer you don’t have to build
evaluagent is an automated quality Management platform built specifically for contact centres. We evaluate every conversation — voice, chat, email, and bot — using explainable AI scores and human-in-the-loop review.
We’re platform-agnostic by design, which means your customers get an unbiased view of quality that a vendor grading its own output can never credibly offer.
Why partner with us?
AutoQA, blended scorecards, coaching workflows, calibration, Context Engine — all production-ready, not in development.
And because we’re independent of any AI agent vendor, your customers get a quality view they can actually trust. We’re also:
Experienced in managing partnerships, with a dedicated program
#1 in Europe for Contact Centre Quality Assurance
A Top 25 UK Software Company
With evaluagent, you’re in safe hands – with a robust answer to customer concerns.
Let’s talk
We work with AI agent and chatbot providers to build quality into their ecosystem — through co-marketing, co-selling, and commercial partnership.
If your customers are going to ask the question, let’s make sure you have the answer.
Schedule a chat with our Head of Partnerships, Oliver Cave.
