Handling millions of customer interactions across phone, chat, email, and app — but still QAing just 2% of them? evaluagent’s AutoQA evaluates every conversation automatically, giving your team the insight to coach better, the intelligence to improve experience, and the evidence to prove compliance.
The FCA’s Consumer Duty requires firms to monitor and evidence good customer outcomes on an ongoing basis — not just sample them occasionally. Insurance complaints to the FCA hit 717,406 in H1 2025, while the Financial Ombudsman received over 305,000 complaints in 2024/25, up 54% year-on-year.
Your QA team is working harder than ever. But if they’re still manually listening to a fraction of calls, they’re not equipped to meet the demands being placed on them. If any of the below is true for you, evaluagent can help.
Manual sampling of 1–3% is time-consuming, inconsistent, and leaves your team focused on unproductive activity. Meanwhile, repeat contacts, long handle times, and avoidable escalations continue unchecked.
If you’re extrapolating your whole customer experience from just a tiny amount of conversations, you’re guessing, not managing. Churn signals, complaint drivers, and experience gaps stay invisible.
FCA regulatory requirements and obligations around customer vulnerability create compliance risk in every interaction. Your evidence needs to cover every conversation — not just the ones your team happened to review.
Supervisors are coaching from a handful of calls — often the ones flagged as problems, not the ones that reveal patterns. Agents don’t get a fair picture of their performance, coaching conversations lack specifics, and improvement is slow.
You can’t rely on black-box AI that creates more compliance questions than it answers. evaluagent’s AutoQA shows exactly how every evaluation reached its conclusion.
Now, you don’t just have automated quality, you have defensible quality.
Explore how evaluagent can help your team scale quality, surface customer intelligence, and prove compliance.
QA every conversation. Coach what matters. Prove compliance automatically.
evaluagent’s AutoQA is powered by your business context — your quality criteria, your compliance rules, your claims handling protocols — to evaluates 100% of customer interactions. Combined with our Conversation Intelligence, you have all the insight, workflows and tools you need to turn customer conversational data into meaningful outcomes they’ll love.
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Auto-QA is evaluagent’s automated quality evaluation platform. It evaluates 100% of customer conversations using AI powered by your business context and quality criteria — giving you explainable quality scores and defensible evidence across voice, chat, and email.
Auto-QA actively evaluates every conversation for quality and compliance, scoring interactions the way your QA managers would. Alerts, insights, and evidence are outcomes of complete evaluation — not the core product.
Most insurers are up and running within 2-4 weeks. We configure AutoQA with your quality criteria, compliance rules, and reporting requirements — then start evaluating every conversation from day one.
