We’re delighted to share that evaluagent has been once again been recognised in the CMP Prism for Automated QA/QM as one of the most progressive platforms in the automated quality management market.  About the CMP Prism  The CMP Prism is CMP’s independent, analyst-led evaluation of customer contact technology. This edition, published at CCW Nashville on…

At a glance  evaluagent earned 44 badges in G2’s Fall 2026 reports, ranking #1 in four European and EMEA reports for Contact Center Quality Assurance — including the overall Europe and EMEA regional grids at both Mid-Market and Enterprise level. The platform placed in the top five across 27 reports and appeared for the first time in the…

evaluagent, a leading platform for AutoQA & Conversation Intelligence has announced a new partnership with Fynto, a specialist that connects businesses with trusted outsourcing and technology partners to help them make smarter operational decisions and deliver better customer experiences.  Fynto marks the latest addition to evaluagent’s growing network of trusted partners, as the company continues to build relationships with organisations that share its mission of improving CX.  Of the partnership, CEO…

evaluagent, a leading provider of quality assurance and conversation intelligence software for contact centers, has once again been recognized across multiple categories in G2’s Summer 2026 report. With a total of 45 badges for the quarter – the most badges yet – it further cements evaluagent’s reputation as a platform of choice for teams looking to leverage automation and insight.  Key badges awarded in the Summer 2026 report include:  Contact Center Quality…