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Integrate within minutes using our out-of-the-box native integrations. Zendesk, Freshdesk, Salesforce, Kustomer, Nice InContact, Wix Answers and RingCentral to name but a few.
Using our Zapier integration, you’ll be able to fetch contacts from some of the most popular chat, helpdesk and CRM platforms including the likes of Zoho, Drift, LiveChat, MS Dynamics, and HelpScout.
With just a few clicks and a 'Zap' - you'll be fetching contacts, chats, and tickets into EvaluAgent and, within minutes, you’ll be assigning contacts to evaluators.
With minimal effort from your tech team, our API enables you to automatically push and fetch specified data into and out of EvaluAgent in real-time – saving hours of effort and messing around with spreadsheets!
Want to get started? Read our API docs.
Perfect for those older, on-premise systems.
EvaluAgent’s SFTP Bulk Uploader allows you to import contacts 'en masse' enabling you to link call meta-data and recordings to evaluations – all in one place.
What’s more, with our media player, you can annotate recordings and connect them to detailed scores and feedback to drive more effective coaching conversations.