Once connected, your conversations flow seamlessly into evaluagent, eliminating duplicate efforts. Automate scoring and enhance QA focus, all while boosting agent performance and engagement through a seamless integration.
See your Contact Center flourish with our integration for Five9
evaluagentCX, acts as a QA co-pilot, streamlining QA efforts on critical interactions, boosting efficiency, and rapidly improving agent performance with targeted coaching, while ensuring proper oversight of AI-driven outputs.
Increase QA productivity by 285%
Automatically import calls from Five9 to banish repetitive admin from your QA processes. evaluagent for Five9 streamlines processes so you can focus on adding value – not duplicating data.
View and evaluate calls by using the call player within the evaluation screen.
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Automate QA
Benefit from customizable, AI-driven insights from every conversation, seamlessly integrating these with automated QA and agent-improvement workflows.
With the AI Co-Pilot, you benefit from AI and automation while maintaining human oversight. Automatically score up to 100% of conversations using customizable scorecards, allowing for AI-based, manual, or hybrid evaluations.
Laser Focus QA
Automatically surface and allocate critical conversations using advanced filtering tools that leverage metadata, sentiment, audio metrics, and AI insights, including generative-AI generated expected NPS score (xNPS).
Improve Agent Performance
Easily identify agents in need of assistance with intuitive reports. Integrated coaching and training can be automatically assigned, while gamified recognition and rewards promote healthy competition.
Integrate Seamlessly
A deep-level integration between evaluagent & Five9 gives you real-time visibility from one environment. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
“evaluagent was one of the best decisions we’ve ever made as a company”
