Once connected, watch your calls flow seamlessly into evaluagent to remove duplicate effort whilst filters give you the ability to easily identify the conversations that matter.
See your Contact Center flourish with our integration for Five9
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
Increase QA productivity by 285%
Automatically import calls from Five9 to banish repetitive admin from your QA processes. evaluagent for Five9 streamlines processes so you can focus on adding value – not duplicating data.
.
Automate with WorkQs
Create filters, set quotas and automatically distribute calls to your evaluators. Selection bias is removed, evaluators become more efficient and you can rest easy knowing that every agent is evaluated regularly.
Redaction
evaluagent for Five9 automatically redacts sensitive data from transcripts without sacrificing context. Utilise 100’s of rules out of the box, or create your own.
Side-by-side Evaluation
View and evaluate calls by using the call player within the evaluation screen.
Integrate Seamlessly
A deep-level integration between evaluagent & Five9 gives you real-time visibility from one environment. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
"evaluagent was one of the best decisions we’ve ever made as a company"
