EvaluAgent for Freshdesk

Streamline your Quality Assurance and Coaching

EvaluAgent for Freshdesk imports tickets and conversations into EvaluAgent, enabling your QA team to evaluate communications and provide feedback faster and in doing so: improve customer satisfaction, employee engagement and the overall performance of your customer service team.
Feedback and Engagement

Integrate in seconds. No tech team required.

Create an EvaluAgent account and then utilise pre-built filters, or configure your own, to import conversations from your Freshdesk in real-time. Super flexible, the ever-expanding integration allows you to filter contacts by type, status, agent and more!

Freshdesk filters

Take action from within Freshdesk

With our official Freshdesk app (coming soon to the Freshdesk marketplace), EvaluAgent for Freshdesk enables Quality Assurance teams to take action directly in Freshdesk.

Select tickets to evaluate, see quality results inside Freshdesk and keep all your platforms up to date with two-way sync.

Freshworks App store

Unify your channels and conversations

With a rapidly growing eco-system of integrations, EvaluAgent connects your tech stack and systems so you can evaluate every channel and centralise all your quality assurance data.

Can't see your current platform? Let us know

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Enterprise-level security

Delivered in partnership with Amazon Web Services, Google Cloud and Twilio.
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100% GDPR Compliant
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No storage limits
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99.9% Uptime
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Regional hosting available

Try for free

With features to make every part of your process more human, and a support team on-hand to help, taking your Quality and Coaching to the next level has never been easier.

  • Try EvaluAgent
*No credit card required