Integrated QA and Coaching Software for Freshdesk

EvaluAgent + Freshworks

Freshdesk and Freshcaller users across the globe trust EvaluAgent. Watch our video to discover why.

Increase QA productivity by 285%

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes. EvaluAgent for Freshdesk streamlines processes so you can focus on adding value - not duplicating data.

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Automate with WorkQs

Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluators become more efficient and you can rest easy knowing that every agent is evaluated regularly.


Increase CSAT by 6%

Increase the quality and quantity of front-line feedback so agents appreciate the expected standard and you have enough resource to help them get there.

With more feedback and coaching in place - Agents mistakes are minimised, and customers get their queries resolved at the first time of asking.


Set up in minutes

EvaluAgent for Freshdesk takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.


Trusted by Freshdesk customers across the world

“EvaluAgent was one of the best decisions we’ve ever made as a company”
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Jonas Fandrey

Director at Newstel GmbH

"EvaluAgent equals no more Spreadsheets"
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Bruce Evison

Head of Service Desk at Mirus IT

"A great addition to our Quality Assurance program"
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Karine Teixera

Customer Service Manager at Digital Ventures

EvaluAgent for Freshdesk

With features to make every part of your process more human, and a support team on-hand to help, taking your Quality and Coaching to the next level has never been easier.

EvaluAgent provides everything you need to evaluate, coach and engage your customer service and sales teams, so why wait?
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