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Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes. EvaluAgent for Freshdesk streamlines processes so you can focus on adding value - not duplicating data.
Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluators become more efficient and you can rest easy knowing that every agent is evaluated regularly.
Increase the quality and quantity of front-line feedback so agents appreciate the expected standard and you have enough resource to help them get there.
With more feedback and coaching in place - Agents mistakes are minimised, and customers get their queries resolved at the first time of asking.
EvaluAgent for Freshdesk takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
Director at Newstel GmbH
Head of Service Desk at Mirus IT
Customer Service Manager at Digital Ventures
With features to make every part of your process more human, and a support team on-hand to help, taking your Quality and Coaching to the next level has never been easier.