Blogs
Agent Profiles and 1-2-1 Plans: A new era of performance management
We’re excited to announce the release of two new, powerful enhancements designed to increase your team’s performance management experience: 1-2-1 Plans and Agent Profiles.
Managers need tools that simplify agent development and make tracking goals and performance metrics more intuitive – and with this launch that’s exactly what we’re giving you. We’re transforming how teams approach performance management, empowering managers and team leaders to facilitate meaningful development with their agents.
1-2-1 Plans: Revolutionize Goal Management
Keeping track of long-term goals across multiple meetings can be a challenge for any team leader. The new 1-2-1 Plans feature addresses this by organizing long-term objectives and linking them to related 1-2-1 meetings in a cohesive framework. This allows managers to gain clear visibility into an agent’s progress, making each conversation more impactful.
Key benefits include:
- Seamless goal tracking: Group related 1-2-1 meetings under broader goals, giving a comprehensive view of agent progress.
- Enhanced conversations: By organizing goals and tracking progression over time, you can engage in deeper development conversations.
- Streamlined performance reviews: Consolidated meetings and objectives mean 1-2-1 Plans help reduce complexity, so you can focus on growth and development instead of admin.
Agent Profiles: A comprehensive view of performance
In addition to 1-2-1 Plans, we’re launching Agent Profiles; a centralized hub where team leaders and managers can easily search for an agent and access key performance metrics, feedback, and actions all in one place. This feature reduces the time spent navigating multiple reports and provides a single, overarching view of an agent’s development over time.
Key benefits include:
- Consolidated Performance Metrics: Access all performance and feedback data to streamline performance tracking, all in one place
- Improved decision-making: With a complete overview of each agent’s achievements and growth opportunities, managers can provide more targeted coaching and training.
- Focus on individuals with ease: No need to wade through vast sums of data from different sources – get a comprehensive view of performance at a glance.
Agent Profiles make it easier for team leaders to support their teams, and have focused, impactful conversations that make a real difference to their development.
evaluagentCX just keeps getting better
These enhancements are part of our ongoing commitment to improve evaluagentCX’s usability and efficiency. With 1-2-1 Plans and Agent Profiles, we’re providing managers with the tools they need to support agent development more effectively, all while giving agents clear insights into their progress and growth.
We’re excited to see how these new features will help users drive better performance and engagement within teams.
Stay tuned for more exciting updates!
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