Consumer Duty and Quality Assurance – Putting the customer first in the Financial Services Sector

Consumer Duty and Quality Assurance

A countdown to compliance

The FCA Consumer Duty is a new regulation that will come into effect in the UK on 31st July 2023, but navigating regulation compliance for your contact centre doesn’t have to be a headache.

Watch our webinar with leading law firm Burness Paull to understand how to tackle consumer duty head on with quality assurance at the heart of putting the customer first.

By Emily Broom
Emily is Evaluagent’s Head of Demand Generation and takes the lead on marketing strategy and campaign implementation for new customer acquisition, prioritising brand trust and thought leadership for outstanding customer experiences.

Related Articles