The Essential Guide to Conversation Analytics

We wrote The Essential Guide to Conversation Analytics because we’ve seen too many organisations miss out on the benefits of Conversation Analytics over the years.

While speech and text analytics tools are powerful, they don’t produce the desired results and conversational insight without effort. That effort must come from the people who understand the business best, rather than the analytics vendor or a third-party consultant!

In this guide you’ll learn:

  • The best use cases for Conversation Analytics
  • What can be automated (and what can’t)
  • The best ways to deploy the technology in your business

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