Insights

evaluagentCX on the international stage: proud to support multiple languages

Attenzione!  

We are delighted to share that evaluagentCX now supports multiple languages, making it easier than ever for contact centers across the globe to leverage the full potential of the platform. 

As part of this update, international users can now benefit from a host of great new features.

Enhanced user interface experience 

Users can now choose their preferred language for the user interface, enhancing accessibility and ease of use. So, whether you’re feeling laissez-faire or wunderbar, you’ll be able to interact with the platform in a language that’s personalized to you.  

Sophisticated call transcription  

If your call center operates in multiple languages, we have good news for you. Our market-leading call transcription, powered by Deepgram, automatically detects and transcribes the dominant language spoken in a call, making it ideal for multilingual environments.  

Alternatively, if you prefer, you can customize languages in advance to meet your needs with a broader range of languages. 

Transcription of voice calls unlocks valuable insights, making it easier to analyze interactions, spot trends, and identify areas for improvement. Searching for specific keywords in transcripts and building filters with combinations of keywords and phrases also helps facilitate auto workflows, removing the hassle of trying to find those must-monitor interactions.  

And now you can do it all in multiple languages, evaluagentCX is the real crème-de-la-crème when it comes to empowering the multinational contact center. 

Custom AI capabilities 

Now, you can enhance your QA with even more advanced features, creating custom generative AI Auto-QA line items, as well as generative AI insight topics in your native language. QA Managers can now evaluate conversations transcribed in that language more accurately than ever.  

evaluagentCX helps improve every conversation 

Catering to customers of diverse backgrounds and languages is a staple of the modern contact center, and ensuring your agents do this well can vastly improve your customer experience – now, evaluagentCX can help you achieve just that. 

Harness the power of AutoQA to ensure consistent, accurate evaluations across languages, streamline your quality assurance processes, and maintain high standards beyond English. No more faux pas, just contact center excellence. 

By removing language barriers, you can create a welcoming, inclusive environment for all customers, ensuring your QA process recognizes improvements and scores correctly in any language.

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