evaluagent welcomes AI and contact center pioneer Callan Schebella as advisor to the board 

31st July 2025

evaluagent, a trusted provider of quality assurance and conversation intelligence solutions for contact centers, today announced that Callan Schebella has started working with them as a board advisor. 

“Callan joining comes at a critical time as we scale globally and continue to lead the charge in transforming contact center performance,” said Jaime Scott, CEO and Co-founder of evaluagent. “With deep experience in AI, voice automation, and enterprise software, Callan brings valuable insight that will help us move faster and make an even greater impact for our customers.” 

Callan is a seasoned technology leader with over two decades of experience in voice automation, machine learning, and contact center innovation. Most recently, he served as EVP of Product Management at Five9, leading product strategy across AI, CCaaS, WEM, and Digital. Prior to that, he was CEO and Co-founder of Inference Solutions, a pioneer in the Intelligent Virtual Agent space, which was acquired by Five9 in 2020. 

“evaluagent is redefining how contact centers think about quality,” said Callan Schebella. “By combining Real-Time QA, Auto-QA, and Conversation Intelligence, the platform helps businesses uncover the real reasons behind poor customer experiences and act on them. I’m excited to support this next phase of growth and innovation.” 

evaluagent helps contact centers move beyond tick-box QA. By uncovering the root causes of poor experiences, the platform enables teams to fix issues quickly, reduce risk, and elevate performance. With nearly 500% revenue growth over the past three years and a fast-growing global customer base, the company is positioned to drive meaningful, lasting change in the contact center industry. 

For more information, visit https://www.evaluagent.com/us/.