evaluagent and Phase2 partner to revolutionise CX with AI-powered Quality Intelligence   

7th April 2025 

evaluagent, the leading Quality Intelligence platform, has joined forces with Phase2 to deliver AI-driven Auto-QA, Voice of the Customer (VoC), and CX insights, helping businesses bridge the gap and unlock smarter automation, real-time and predictive analytics, as well as game-changing performance optimisation across both digital and human agents.  

“At Phase2, we push boundaries in technology performance and reliability,” said Mark Jordan, Managing Director at Phase2. “By partnering with evaluagent, we’re equipping our clients with award-winning tools that optimise quality assurance, leverage powerful insights, and drive real business impact.”  

The addition of the evaluagentCX platform into Phase2’s portfolio enhances its end-to-end technology solutions, creating a fully connected, intelligent ecosystem that delivers faster insights, seamless automation, and superior CX – supported by world-class service and expertise.  

“Traditional QA and feedback loops are no longer enough,” said James Marscheider, CCO at evaluagent. “Our Quality Intelligence platform enables businesses to act on data in real time, optimise agent performance, and deliver truly transformative customer experiences. We look forward to showcasing how the combined expertise of Phase2 and evaluagent transforms the landscape for our joint clients and helps them achieve their goals.”  

For more information, visit www.evaluagent.com or www.phase2.cc/evaluagent.