evaluagent highlighted as a platform of choice for QA, Conversation Intelligence and Speech Analytics in G2’s Fall 2025 reports
2nd October 2025
evaluagent, a leading provider of quality assurance, insight and customer intelligence software for contact centers, has been awarded a total of 38 G2 badges in the Fall 2025 report. These badges cement evaluagent’s position as a platform of choice for contact centers across the globe – from the UK and EMEA, to the Americas, India, and Asia.
By combining quality management, conversation intelligence and analytics, customers can use evaluagent to focus on high-value, high-impact interactions, ensuring that their QA program contributes tangible insights not just to the wider contact center, but the business as a whole.
Key badges from the report include:
- Contact Center Quality Assurance: Leader
- Conversation Intelligence: High Performer
- Speech Analytics: High Performer
- Users Love Us
High Performers have high Customer Satisfaction scores and low Market Presence relative to the rest of the category. Thisis a great result as evaluagent continues to grow its capabilities and expand market presence in the conversation intelligence and speech analytics categories.
Additional badges, including ‘Ease of Admin’ and ‘Ease of doing business with’, highlight evaluagent’s dedication to customer-centricity, from providing a smooth onboarding experience, to regular touchpoints with a dedicated evaluagent expert to ensure customers get maximum ROI from the platform.
James Marscheider, Chief Commercial Officer at evaluagent, said: “The G2 reports are a great quarterly checkpoint. It’s great to see that evaluagent continues to impress customers – not just across our core products, but also as a SaaS solution that’s easy to work with. We’re excited to continue providing this great experience for even more customers as we grow.”
What are the G2 reports?
G2, the world’s leading business software review platform, awards badges to companies based on verified customer reviews and user satisfaction ratings. Each quarter, G2 compiles data from advanced algorithms and user reviews to highlight the performance of key software providers in the market.
