Discover features your agents will love Help your agents become active participants in their own development. Empower your team with real-time desktop access to results, feedback, coaching, actions, and training records, as well as gamified recognition and rewards. Customer stories Throughout Europe, North America and Asia-Pacific. Further reading on agent engagement Loved by teams and…

Reduce costs, not quality Quality Assurance is a key driver in optimizing processes and subsequently reducing operating costs. With evaluagent, you can take QA to the next level, thanks to AI and automation. Plus, you’ll be able to streamline operations, enhance employee productivity, and achieve significant cost savings, all without compromising on quality. It’s time…

Drive performance improvement Leverage actionable insights and streamlined workflows to engage, support, and enhance your team’s performance with ease. Customer stories Throughout Europe, North America and Asia-Pacific. Further reading Loved by teams and companies you know

Improve productivity with automation and AI, while remaining in control Providing exceptional customer experience is one of the only ways to stand out in a crowded market. The key to achieving success lies in the relationship between increasing conversation coverage and embracing strategic automation, whilst retaining human oversight and solid people management practices. Beyond the…

Use AI-powered insights to tackle compliance breaches swiftly and minimize risks Ensuring call center compliance within contact centers has become a cornerstone of operational integrity. The nuances of regulatory adherence are vast, spanning calls, emails, live chats, and tickets. Without automation, it’s nearly impossible to understand if agents are following the correct procedures, policies and…

Use each interaction to identify opportunities for agent improvement, boosting customer service with targeted training Every interaction counts Our AI-driven, 100% conversation coverage guarantees every interaction is captured and analyzed, giving you the insights you need to highlight excellent service and pinpoint areas for improvement. Reward agent experience, improve customer satisfaction Using QA tools that…