Evaluate any conversation in seconds with just one press of the button with the world’s FIRST ChatGPT-powered Quality Management platform! For years, contact center software providers have promised to automate evaluations and improve efficiency in the Quality Management process, but many solutions still require costly and complex implementation processes resulting in the majority of contact…
Read moreWebinar: Why Auto QA is the future of Agent Improvement and how to do it right
With ever-increasing competition and customer demand, the modern contact centre must keep evolving to ensure it offers a positive customer experience. But when it comes to evaluating customer interactions, it can be a lengthy and manual process, meaning you don’t get a true representation of the customer service you offer. That’s where Auto QA can…
Read more5 Must Haves in your Contact Centre in 2023
From AI to Analytics and everything in between, we’ve been busy finding out what the Contact Centre must haves are for 2023! As the world continues to evolve and change, it’s important to regularly assess your systems and make any updates as necessary to insure you’re keeping up with the latest trends and technology that will take your business to the next level.
Read moreOptimising Contact Centre Performance Through Employee Engagement
We recently surveyed over 300 respondents to understand current behaviours and find out how organisations are planning on optimising the performance of their contact centres and their strategic priorities for the year ahead.
Read moreHow Auto-QA can help your business identify vulnerable customers
Times are tough for many right now. The cost-of-living increase, public expenditure and services cut, and the threat of recession means those worst affected won’t be able to cope as well. With this in mind, contact centres are usually the first point of contact for those struggling. Mainly because these customers may need to rearrange…
Read moreThe Essential Guide to Auto-QA
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Read moreWhy transcription accuracy doesn’t matter as much as you think
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Read moreAnalysing Call Centre Data to Improve Efficiency
The combination of a time-strapped work week and the lingering effects of the Covid-19 pandemic has caused consumers to rely on call centres for support. Critically, this has placed them at the centre of all businesses’ customer care services. That’s why having a call centre agent who is an efficient call handler and is effective…
Read moreAn Analytics Expert’s Tips to Improve Compliance with Automated Quality Assurance
We’ve all been hearing more about how automated quality assurance can improve the customer experience – but can it manage your contact centre’s compliance risks too? Our auto-QA expert and analytics PhD, David Naylor, has valuable insights on AQA’s compliance applications and shares his thoughts on where the technology is currently at. “It’s important to know…
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