How Auto-QA can help your business identify vulnerable customers

Times are tough for many right now. The cost-of-living increase, public expenditure and services cut, and the threat of recession means those worst affected won’t be able to cope as well. With this in mind, contact centres are usually the first point of contact for those struggling. Mainly because these customers may need to rearrange…

Read more
The Essential Guide to Auto-QA

You’ll be in good company

Read more
Why transcription accuracy doesn’t matter as much as you think

Natus.

Read more
An Analytics Expert’s Tips to Improve Compliance with Automated Quality Assurance

We’ve all been hearing more about how automated quality assurance can improve the customer experience – but can it manage your contact centre’s compliance risks too? Our auto-QA expert and analytics PhD, David Naylor, has valuable insights on AQA’s compliance applications and shares his thoughts on where the technology is currently at. “It’s important to know…

Read more