We’re delighted to share that evaluagent has been once again been recognised in the CMP Prism for Automated QA/QM as one of the most progressive platforms in the automated quality management market.
About the CMP Prism
The CMP Prism is CMP’s independent, analyst-led evaluation of customer contact technology. This edition, published at CCW Nashville on 8 October, assessed eighteen automated QA/QM providers across ten investment criteria, drawing on analyst analysis, user feedback and marketplace data.
Built on heritage, driven by investment
This recognition reflects two things. The first is our heritage in contact centre quality, which shapes everything we build – it’s why we’re also recognised as one of the Top 25 Customer Service platforms by G2. The second is the investment we’ve made in the product, which we’ve stepped up over the last 12 months.
In that time we’ve launched Context Engine, extended AutoQM to AI agents so every human and AI conversation is held to the same standard, and made it far simpler for teams to build and fine-tune automated scorecards.
In our words
Matt Jones, Product Director at evaluagent, said:
“Being recognised by CMP as one of the most progressive platforms in AutoQM is a proud moment for the whole team. It reflects our heritage in quality and the investment we’ve put into the product over the last 12 months.
“We’re seeing strong demand from contact centres moving away from tools that are holding them back, and from existing customers who keep choosing to invest further with us to take their quality function and customer experience to the next level. Our ambition is to be the number one independent AutoQM provider for contact centres that want complete visibility across every human and AI interaction, and we have an exciting year of releases ahead.”
What’s next
We’ve got an exciting set of releases planned over the next 12 months, and we’ll share more as each one lands.
You can read CMP’s summary of the Prism on the CMP website.
If you’d like to see what this looks like on your own conversations, we can show you AutoQM working on your data within days. Book a demo today.
