Events

Join evaluagent at an upcoming event.

Meet us in-person, enjoy expertise on-demand, or watch a webinar. Whatever your preference, we're here to help you drive improvements in your contact centre.

Upcoming events

Where we'll be next.

Live webinars and in-person events to help you get more from your QA.

29 Sep 2026 · In-person - London, QEII Centre
CCMA National Conference

Swing by the evaluagent booth to learn how you can keep monitor and improve both your human agents and bots in one place. Get a demo, and chat to our expert team.

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06 Oct 2026 · Online
How CX Leaders Can Govern AI Agent Quality Across Channels

The observability flywheel — evaluate, surface, improve, re-evaluate — and why one consistent standard across humans and bots wins.

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06 Oct 2026 · In-person, Amsterdam
CCW Europe

One of Europe's largest events for CX leaders, the evaluagent team will be there to show you the platform, and talk all things AutoQA, AI agents and Conversation Intelligence.

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14 Oct 2026 · Online
How to Keep Humans in the Loop Without Slowing AutoQA Down

A practical look at where AI scores well, where humans are essential, and how to build calibration that earns trust on the floor.

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28 Oct 2026 · In-person, Gaylord Palms Resort & Convention Center, FL
ICMI Contact Center Expo, Orlando

Come speak to our evaluagent team in the US - see the platform in action, and find out how we can help with your quality management challenges.

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03 Nov 2026 · Online
Consumer Duty at Scale: Proving Fairness Across 100% of Interactions

Why sampling can't survive regulatory scrutiny, and how to build an audit trail you can hand over on demand.

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12 Nov 2026 · Online
From Manual to Momentum: A Pathway to AutoQA for Scaling Businesses

A staged path to automated quality for growing teams — how to spot the signs, pick one use case, and avoid common false starts.

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18 Nov 2026 · In-person, London Excel
Contact Centre Expo

One of the biggest events of the year for contact centre professionals in the UK and beyond. Meet the evaluagent team and see how we can help you monitor every interaction, human and AI.

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25 Nov 2026 · Online
The Do's and Don'ts of Writing Effective Automated Line Items

A practitioner session on fine-tuning automated line items to lift accuracy and build trust in AutoQA.

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01 Dec 2026 · Online
Building the QA Team of Tomorrow: Preparing for AutoQA & AI Agents

Using anonymised production data, see where quality teams are heading, and how QA roles change as AI takes on more scoring.

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10 Dec 2026 · Online
The AutoQM Knowledge Problem You Need to Solve in 2027

Why generic AI scoring misses factual and process errors — and how to make business context central to your AutoQA.

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