Quality Assurance & Improvement platform for Contact Centers

With EvaluAgent you’ll be able to evaluate every multi-channel conversation to coach, train, and motivate your agents for consistently outstanding customer experiences.

Because we know that… Every Conversation Counts.

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Loved by teams and companies you know.

  • 100% coverage

    Reveal performance and actionable insights for every agent and customer experience with EvaluAgent's Auto-QA add-on.

  • Build smarter teams

    Automated workflows improve the efficiency of your QA team whilst our risk-based approach ensures coaching activity is focused.

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    Business intelligence

    EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions.

  • Scale-ready

    EvaluAgent grows with your contact center. Start with Quality Assurance and trial any of our add-on features only when you’re ready to do so.

Customer experience solutions for all

Because great EX = great CX

We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.

The most connected Quality Assurance & Improvement platform​ for contact centers

Best in class, feature-rich automated workflows fully integrated with your existing work tools

Customer stories

Delivering success for more than a decade throughout Europe, North America and Asia-Pacific. Find out more with our case studies


The Essential Guide to Auto-QA

We wrote The Essential Guide to Auto-QA because we’ve seen too many organisations miss out on the benefits of Auto-QA over the years.

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Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.