Handling millions of customer interactions across phone, chat, email, and app — but still QAing just 2% of them? evaluagent’s AutoQA evaluates every conversation automatically, giving your team the insight to coach better, the intelligence to improve experience, and the evidence to prove compliance.
Insurtech companies scaling across multiple states face a challenge that manual QA can’t solve. Interaction volumes climb, but QA headcount doesn’t – and can’t – grow proportionally. That leaves you dangerously exposed to errors, unknowns and compliance gaps.
Manual sampling of 1–3% is time-consuming, inconsistent, and leaves your team focused on unproductive activity. Meanwhile, repeat contacts, long handle times, and avoidable escalations continue unchecked.
If you’re extrapolating your whole customer experience from just a tiny amount of conversations, you’re guessing, not managing. Churn signals, complaint drivers, and experience gaps stay invisible.
State-level regulatory requirements, NAIC model rules, and TCPA obligations create compliance risk in every interaction. Your evidence needs to cover every conversation — not just the ones your team happened to review.
Supervisors are coaching from a handful of calls — often the ones flagged as problems, not the ones that reveal patterns. Agents don’t get a fair picture of their performance, coaching conversations lack specifics, and improvement is slow.
You can’t rely on black-box AI that creates more compliance questions than it answers. evaluagent’s AutoQA is powered by your business context — your quality criteria, your compliance rules, your claims handling protocols — and every evaluation shows exactly how it reached its conclusion.
Now, you don’t just have automated quality, you have defensible quality.
Explore how evaluagent can help your team scale quality, surface customer intelligence, and prove compliance.
QA every conversation. Coach what matters. Prove compliance automatically.
evaluagent automatically evaluates 100% of customer interaction, whether through voice, chat, email, tickets, and bots. Every evaluation is explainable: you can see exactly what triggered a score, which rules were assessed, and how the outcome was calculated. Plus, our Conversation Intelligence provides business intelligence you can turn into meaningful outcomes.
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Auto-QA is evaluagent’s automated quality evaluation platform. It evaluates 100% of customer conversations using AI powered by your business context and quality criteria — giving you explainable quality scores and defensible evidence across voice, chat, and email.
Auto-QA actively evaluates every conversation for quality and compliance, scoring interactions the way your QA managers would. Alerts, insights, and evidence are outcomes of complete evaluation — not the core product.
Most insurers are up and running within 2-4 weeks. We configure AutoQA with your quality criteria, compliance rules, and reporting requirements — then start evaluating every conversation from day one.
