Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up as a box-ticking exercise that does little to drive performance improvement and L&D. To help address this common challenge, we’re sponsoring a webinar you really don’t want to miss.
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This week, subject matter expert and all-around Calibration guru, Reg Dutton is going to look at Calibration. Originally named, 'The Six Common Challenges with Calibration and how to overcome them' - please enjoy the recording.
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We’re so excited to announce our latest new feature, Notifications. The perfect way to engage agents and ensure your valuable feedback is acted on. Notifications give you the power to alert agents of new feedback in real-time, notify evaluators when work is assigned and more. Discover more today.
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EvaluAgent® has announced the details of its second Compliance in the Contact Centre event to be hosted in Birmingham on 3rd October. Perfect for Heads of Quality Assurance, Compliance Directors and Operational leaders, the interactive half-day conference will focus on QA and Compliance.
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9th August 2018. EvaluAgent confirm successful launch of its Free Quality Assurance Software for small Contact Centres.
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In this blog, we're going to lean on our 20+ years in the Call Centre Industry to provide you with our top tips for creating a great Quality Scorecard. We'll cover the line items your Scorecard should include and how you can use our free Quality Monitoring Software to drive performance improvement.
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