** PRESS RELEASE - Thursday 23rd June 2022 ** 

** PRESS RELEASE - Thursday 9th June 2022 ** 

Automatically score every call, email, live chat and ticket against your own measures of success with Conversation Analytics – available now  

Software vendors want you to believe that transcription accuracy is make or break for the success of your Conversation Analytics project. But you might be surprised by what the analytics experts think.   Speech analytics suppliers are always racing...

As of Q4 2021, it’s official that 47% of businesses view their contact centre as a valuable source of customer insight. One in six contact centres has even achieved the much-coveted status of being considered a “profit centre”. So what’s their...

We are happy to announce we just released three... yes that’s right,threebrand new features that are set to make your Quality Assurance processes more efficient and ensure your Quality team are evaluating the right conversations!