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The latest news and views from the EvaluAgent Team

EvaluAgent Blog

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EvaluAgent successful in renewing Cyber Essentials accreditation

By Matthew Jones | 20 Feb 2019 | | 2 Minute Read
Today, we are pleased to confirm that we have renewed our Cyber Essentials accreditation. This means we have achieved the five recommended controls for optimal security both within our business and, as a by-product, the services we provide to our customers.
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EvaluAgent team up with Call Centre Helper to deliver webinar masterclass

By Michelle Dinsmore | 17 Jan 2019 | | 1 Minute Read
Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up as a box-ticking exercise that does little to drive performance improvement and L&D. To help address this common challenge, we’re sponsoring a webinar you really don’t want to miss.
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6 Common Challenges with Calibration and how to overcome them.

By Reg Dutton | 11 Jan 2019 | | 31 Minute Read
This week, subject matter expert and all-around Calibration guru, Reg Dutton is going to look at Calibration. Originally named, 'The Six Common Challenges with Calibration and how to overcome them' - please enjoy the recording.
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Real-time notifications now available

By Matthew Jones | 22 Nov 2018 | | 1 Minute Read
We’re so excited to announce our latest new feature, Notifications. The perfect way to engage agents and ensure your valuable feedback is acted on. Notifications give you the power to alert agents of new feedback in real-time, notify evaluators when work is assigned and more. Discover more today.
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Date Confirmed for Popular Quality & Compliance Event

By Matthew Jones | 23 Sep 2018 | | 2 Minute Read
EvaluAgent® has announced the details of its second Compliance in the Contact Centre event to be hosted in Birmingham on 3rd October. Perfect for Heads of Quality Assurance, Compliance Directors and Operational leaders, the interactive half-day conference will focus on QA and Compliance.
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EvaluAgent release Free QA Software to eagerly awaiting Contact Centres

By Matthew Jones | 9 Aug 2018 | | 1 Minute Read
9th August 2018. EvaluAgent confirm successful launch of its Free Quality Assurance Software for small Contact Centres.
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