Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

Why Smashtech places Customer Service and Quality at the heart of their business

By Matthew Jones | 5 Jun 2019
Smashtech® one of the fastest growing tech companies in California, has recently chosen EvaluAgent to help their front-line engage in better conversations with their customers as they continue to scale both their operation and team.
Read More

The Ultimate Guide To Speech Analytics

By Keir Woolhouse | 16 May 2019
Speech Analytics is one of the fastest growing technologies in contact centres. While it may not yet be mainstream, rest assured, it will be - and, as we shall see, for good reason. That said, as with much in the field of Artificial Intelligence...
Read More

How to develop a successful quality assurance framework

By Martin Jukes | 30 Apr 2019
One of the biggest issues for growing customer service teams is the inability or failure to measure and manage the quality of service and conversation that front-line advisors are having with customers.
Read More

EvaluAgent successful in renewing Cyber Essentials accreditation

By Matthew Jones | 20 Feb 2019
At EvaluAgent, we believe that trust in our product begins with Security. Today, we are pleased to confirm that we have renewed our Cyber Essentials accreditation. This means we have achieved the five recommended controls for optimal security...
Read More

EvaluAgent team up with Call Centre Helper to deliver webinar masterclass

By Michelle Dinsmore | 17 Jan 2019
We’re absolutely delighted to confirm that EvaluAgent will be joining Call Centre Helper and Martin Jukes next week, as a proud sponsor of ‘The Best Ways to Design a Quality Scorecard’ webinar.
Read More

6 Common Challenges with Calibration and how to overcome them.

By Reg Dutton | 11 Jan 2019
Welcome to the first Webinar of 2019 as our ongoing Webinar Wednesdays series continues.  
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)