The latest news and views from the EvaluAgent Team

EvaluAgent Blog


QA your QA. How much time could you save?

By Matthew Jones | 14 Oct 2020
One of the biggest challenges Quality Assurance teams face today is managing their time effectively. Under pressure, under-resourced and often under-valued, being responsible for running a Quality Assurance programme in any organisation can be a...
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User Management: The elephant in the room

By Jaime Scott | 22 Sep 2020
SaaS vendors unite! “No one gets sacked for buying…..” There was a time, not so long ago when contact centres bought all their contact centre management and workforce optimization software from one of the big boys. NICE, Verint, Avaya, CISCO,...
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Our latest Integration - EvaluAgent for Intercom

By Matthew Jones | 15 Jul 2020
Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business.
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How the best Quality, Compliance and Operational Leaders work together to improve service and sales performance

By Jaime Scott | 11 Jun 2020
Quality Assurance and Compliance have a bad rep, because, when it’s not working… Agents can feel unfairly treated – “why do you always choose to mark my really bad calls?” QA Teams can feel unfairly criticised – “Careful, here come the Gestapo!”
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The power of a clear, concise and captivating MI report

By Jaime Scott | 28 May 2020
Whether I’m trying to get to Barnard Castle, or understand how to get better at my job, I need some guidance to understand the roads / steps I need to take to get to my end point – my goal. These days, I use my iPhone for travelling because I...
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