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How to Set Remote Agents Up For Success

By Matthew Jones | 9 Jun 2021
It’s fair to say that, in many cases, remote working was an unwelcome imposition on contact centres in early 2020. That said, many have since embraced the model because of the cost saving and employee wellbeing benefits it offers.  If you...
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Why You Should Build a Culture of Recognition in Your Contact Centre

By Matthew Jones | 2 Jun 2021
We’ve likely all had jobs where we weren’t recognised for the work we put in. Remember how that felt?    Did it inspire you to work harder for the organisation that employed you? Or did your performance stagnate, knowing that whatever you did...
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The virtual Customer Experience Conference Roundup

By Matthew Jones | 28 May 2021
On Tuesday, we spent the day talking all things CX at the virtual Customer Experience Conference.    As well as proudly sponsoring the event itself, our CEO Jaime Scott joined panellists from Sky, Deliveroo and Atom bank amongst others to discuss...
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What Is Contact Centre Calibration and Why Do You Need It?

By Matthew Jones | 27 May 2021
In your contact centre, you can probably all agree on a few, high-level standards for a great customer interaction. Most contact centres would like their agents to sound approachable to customers, whatever channel they’re using to communicate.   
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The Contact Centre Network Virtual Event

By Matthew Jones | 26 May 2021
This Thursday, we’re The Contact Centre Network’s special guests - and we couldn’t be more excited for an in-depth, practical discussion about just how beneficial QA can be for your business.    Our Client Success Manager Simon Reg Dutton will be...
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Come hear us @ The Customer Experience Conference

By Matthew Jones | 19 May 2021
On Tuesday 25th May, we’re excited to be sponsoring the Customer Experience Conference....but that’s not all. Our founder and CEO Jaime Scott will be joining an illustrious line-up of speakers on the events Future of CX panel. We’re geared up for...
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