Wondering how evaluagentCX stacks up against MaestroQA?
Why settle for outdated, manual QA when you can elevate your contact center with evaluagent’s advanced AI-driven automation?
MaestroQA has limited AI capabilities, a rigid scoring system, and unreliable AutoQA. It’s popular with SMBs, but lacks the AI sophistication and flexibility that growing businesses need to scale effectively.
evaluagent empowers your team with precise insights, true AI understanding, and flexible customization to scale your QA processes and drive agent performance, providing:
AI-powered, highly configurable AutoQA, with optional human oversight
Guaranteed 100% interaction coverage
Agent-focused features to drive engagement
Secure redaction for compliance and customer privacy
Innovative reporting metrics
Read more below to discover how evaluagentCX directly compares to MaestroQA.
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Key differences: evaluagentCX vs MaestroQA
Integrations
Multi-channel
AutoQA
Customizable AI analytics
Gamification
eLearning LMS
xNPS (Expected Net Promotor Score)
Redaction
Screen recording
evaluagentCX
Integrates with ANY customer management tool through a wide range of out-of-the-box options and open API.
True multi-channel coverage across calls, emails, chats, tickets, and chatbot conversations.
Auto-QA is fully client-configurable, not just a predictive score. It allows easy automation of existing manual scorecards for mid-market clients to drive actionable reporting, feedback, coaching, and training.
Gen AI-powered insights to reveal the Voice of the Customer, fully customizable to your contact center’s specific needs.
Gamified rewards and recognition.
Fully integrated LMS tool.
Generative AI that predicts Net Promoter Scores across 100% of interactions.
Enables you to automatically redact customer sensitive data from the transcripts without compromising context.
evaluagentCX integrates with CCaaS providers for secure, compliant, and seamless screen recording, offering a better user experience and reduced complexity.
MaestroQA
Very Zendesk focused, making other integrations challenging.
Leans towards ticket management over calls, while the Auto QA functionality is available across text only.
No customization.
Basic capabilities and manual rule-based logic can leave negative sentiment buried in a sea of keywords, obscuring valuable VoC insights
No gamification features.
No LMS.
No xNPS.
No redaction.
MaestroQA provides screen recording but relies on Chrome extensions, which pose compliance risks, lack redaction, and offer limited platform support.
Get an impartial perspective
Here’s some honest feedback from customers and prospects who have tried both platforms, or switched from MaestroQA:
“We were using MaestroQA, and it was all manual QA so only about 3% of our contacts a year were getting evaluated manually by the leadership team. It was very basic.”
Senior Manager Customer Support at Property Management Platform
See how we compare
Experience evaluagentCX
You’re just a click away from starting your journey towards intelligent automation of insight, QA and improvement. With evaluagentCX as your AI-powered co-pilot, you can create unrivaled customer experiences.
