At EvaluAgent, we are committed to continuously enhancing our platform to meet the evolving needs of our users. We are excited to announce a range of new features and updates that will simplify and streamline your data management, and empower you to elevate your customer service, training, and learning experiences. Let’s dive into the details!
Gain Deeper Insights into Conversations with AI Sentiment Analysis
We understand the importance of understanding customer and agent sentiment during conversations. With AI Sentiment analysis you can now derive customer and agent sentiment throughout a conversation and view it when evaluating conversations. This feature provides valuable insights to evaluators, enabling them to better gauge the emotional tone and effectiveness of interactions.
In the coming weeks, we will also introduce the ability to search for and create AutoWorkQs based on prolonged sentiment. Best of all, AI Sentiment is a free feature for all users, as long as you have full-fetch turned on.
Manage challenges to Evaluation Scores Efficiently with Query Deadlines
At EvaluAgent, we understand the significance of quality scores as a performance management and bonus metric for Agents and Team Leaders. It’s crucial to provide a systematic, fair, and constructive process for challenging evaluation results. That’s why we are thrilled to introduce a game-changing feature – Query Deadlines. With Query Deadlines, you can now set specific time limits for opening new queries after the evaluation publish date. For instance, you might choose a 30-day timeframe. This enhancement ensures that discussions and challenges regarding evaluations happen in a timely manner, preventing the need to address historic evaluations.
Personalize Your Experience with My Profile
To enhance the look and feel of the platform, we’re introducing My Profile. With this feature, you can upload your own profile picture and view details such as timezone, username, length of employment and roles held.
Attention all LMS users!
Get ready for an even better e-Learning experience. We are excited to announce that EvaluAgent has introduced new enhancements to our e-Learning platform that will take your training to the next level. With these updates, we are dedicated to providing you with a seamless and engaging e-Learning journey. Stay tuned as we unveil these exciting improvements and get ready to elevate your e-Learning to new heights!
- We believe that learning should be engaging and fun. That’s why we’re introducing Quiz Battles to our LMS. With Quiz Battles, learners can challenge each other and put their knowledge to the test. Two learners will compete against each other across admin-approved topics and questions. Each battle consists of three rounds with four quiz questions in each round. The winner is determined by the player who answers the most questions correctly. Quiz Battles enhance knowledge retention, foster friendly competition, and elevate learner engagement. Get ready to make personal development an exciting journey!
- Now you can add open-ended questions to quizzes, allowing learners to upload images or videos to demonstrate their understanding. Course admins will have the opportunity to review these submissions before deciding on a result. This feature is ideal for helping learners practice handling complex scenarios, explaining their thought process, or honing their pitch outside of a live environment.
- Inject more fun and interactivity into quizzes with the addition of a countdown timer. You can set timers for individual questions or the overall quiz duration, making the learning experience more engaging and time-bound.
- Quickly create unique quizzes for each learner by generating a quiz from a pre-defined list of questions. This feature enables you to personalize assessments and ensure a tailored learning experience.
- Ensure important information is watched and retained by mandating video watching for learners. Users will need to watch all videos within a module before they can progress to the next section, helping them acquire essential knowledge effectively.
- We understand the importance of branding and personalization. To add a touch of professionalism to your learning programs, we’re introducing Customizable Certificates. You can now present your business’s logo on certificates instead of the default “EvaluAgent logo.” Customize certificates to align with your brand and create a cohesive learning experience for your team.
View the insights that matter to you most and streamline your workflow with SmartView!
Towards the end of August SmartView will be moving out of beta and we will be releasing V1.
Our new customizable dashboard tool streamlines your QA data analysis and visualization process. With SmartView, you can say goodbye to scattered spreadsheets and overwhelming reports as you customize your dashboards to focus on the QA metrics and key performance indicators (KPIs) that matter most to you. Transform complex data into meaningful visuals, simplify decision-making with relevant insights, and optimize your resources for maximum return on investment. Take control of your data, visualize your success, and make informed decisions faster and more efficiently than ever before. Embrace the power of SmartView and unlock new levels of productivity and efficiency in your business.
Reporting – eLearning Dashboard Widgets
- Listening to user feedback, we understand the importance of seamless reporting across Quality Assurance (QA), Coaching, and Training. To address this, we will soon be releasing eLearning Dashboard Widgets as part of our new SmartView Dashboard. These widgets will provide you with LMS reporting metrics, enabling you to track progress and improvement within one single pane of glass. With these enhancements, you can easily monitor the status of courses, including Assigned, In Progress, In Review, Failed, Overdue, Expired, and Done.
Not currently an LMS user?
If you’re looking to bridge the gap between training and operational support activities like Quality Assurance, feedback, and coaching, then EvaluAgent LMS is the perfect solution for you. With EvaluAgent LMS, you can align training goals with quality monitoring, feedback, and coaching initiatives, creating a comprehensive framework for continuous improvement. Say goodbye to siloed training and embrace a unified approach with EvaluAgent LMS.