Announcing Exciting New Product Updates from EvaluAgent.


At EvaluAgent, we are committed to continuously enhancing our platform to meet the evolving needs of our users. We are excited to announce a range of new features and updates that will simplify and streamline your data management, and empower you to elevate your customer service, training, and learning experiences. Let’s dive into the details!

Gain Deeper Insights into Conversations with AI Sentiment Analysis
AI Sentiment Analysis

We understand the importance of understanding customer and agent sentiment during conversations. With AI Sentiment analysis you can now derive customer and agent sentiment throughout a conversation and view it when evaluating conversations. This feature provides valuable insights to evaluators, enabling them to better gauge the emotional tone and effectiveness of interactions.

In the coming weeks, we will also introduce the ability to search for and create AutoWorkQs based on prolonged sentiment. Best of all, AI Sentiment is a free feature for all users, as long as you have full-fetch turned on.

Manage challenges to Evaluation Scores Efficiently with Query Deadlines 

At EvaluAgent, we understand the significance of quality scores as a performance management and bonus metric for Agents and Team Leaders. It’s crucial to provide a systematic, fair, and constructive process for challenging evaluation results. That’s why we are thrilled to introduce a game-changing feature – Query Deadlines. With Query Deadlines, you can now set specific time limits for opening new queries after the evaluation publish date. For instance, you might choose a 30-day timeframe. This enhancement ensures that discussions and challenges regarding evaluations happen in a timely manner, preventing the need to address historic evaluations. 

Personalize Your Experience with My Profile

To enhance the look and feel of the platform, we’re introducing My Profile. With this feature, you can upload your own profile picture and view details such as timezone, username, length of employment and roles held.

Attention all LMS users!
EvaluAgent LMS. Learning Management System

Get ready for an even better e-Learning experience. We are excited to announce that EvaluAgent has introduced new enhancements to our e-Learning platform that will take your training to the next level. With these updates, we are dedicated to providing you with a seamless and engaging e-Learning journey. Stay tuned as we unveil these exciting improvements and get ready to elevate your e-Learning to new heights!

Quiz Battles:

Open-Ended Questions:

Quiz Timer:

Quiz Pool:

Video Progression:

Customizable Certificates:

What’s next?

EvaluAgent SmartView
View the insights that matter to you most and streamline your workflow with SmartView!

Towards the end of August SmartView will be moving out of beta and we will be releasing V1.

Our new customizable dashboard tool streamlines your QA data analysis and visualization process. With SmartView, you can say goodbye to scattered spreadsheets and overwhelming reports as you customize your dashboards to focus on the QA metrics and key performance indicators (KPIs) that matter most to you. Transform complex data into meaningful visuals, simplify decision-making with relevant insights, and optimize your resources for maximum return on investment. Take control of your data, visualize your success, and make informed decisions faster and more efficiently than ever before. Embrace the power of SmartView and unlock new levels of productivity and efficiency in your business.

Reporting – eLearning Dashboard Widgets
Not currently an LMS user?

If you’re looking to bridge the gap between training and operational support activities like Quality Assurance, feedback, and coaching, then EvaluAgent LMS is the perfect solution for you. With EvaluAgent LMS, you can align training goals with quality monitoring, feedback, and coaching initiatives, creating a comprehensive framework for continuous improvement. Say goodbye to siloed training and embrace a unified approach with EvaluAgent LMS.