Blogs
Say Hello to EvaluAgent LMS – Out Now
We’re thrilled to announce that EvaluAgent LMS is now available for general release. The latest addition to the EvaluAgent product suite cementing our place as THE complete Quality Assurance and Performance Improvement platform for customer service and sales teams.
EvaluAgent LMS is a game-changer for the Contact Centre industry. By connecting Quality Assurance data, Coaching workflows and Training together, Contact Centre leaders can automate manual tasks and deliver more effective Training than ever before.
Introducing EvaluAgent LMS: The fully integrated eLearning platform purpose-built for Customer Service and Sales Teams
CEO Jaime Scott explains…
“For some time, we’ve known the potential benefits of eLearning. In my experience, learners prefer it, and when done correctly, it offers QA and Learning and Development Teams a cost-effective approach to training new starters and addressing knowledge gaps.
However, creating engaging training material and ensuring it’s delivered to the right agent at the right time isn’t easy – even for well-established Contact Centres.
If you need to purchase authoring tools, that’s more money, and if Training is misaligned with the areas your agents are struggling with, disengagement can quickly grow. As a result, costly silos appear, reducing the effectiveness of everyone’s effort.
To help, the team and I are delighted to present EvaluAgent LMS – The fully integrated eLearning platform purpose-built for Customer Service and Sales Teams which is now available for general release.”
To learn more about EvaluAgent LMS, check out our dedicated eLearning page.
By Tom Palmer
Tom is EvaluAgent’s Head of Digital and takes the lead on developing and implementing our digital and content management strategies which results in creating a compelling, digital-first customer marketing experience.
