If you’ve navigated Genesys Cloud CX’s pricing page, weighing whether CX 1 at $75 per user covers your needs or if you should jump to CX 2 at $115 for quality assurance tools, then factoring in AI Experience tokens billed in arrears, fair-use overage charges on everything from BYOC minutes to voice transcription, and the…

If you’ve tried to figure out what Zendesk QA costs, you’ve likely hit every wall at once: the add-on price isn’t published, it requires an existing Zendesk plan starting at $19/agent/month, the only public price point bundles QA with workforce management at $50/agent/month whether you need WFM or not, and you must buy it for…