Introducing The Contact Center Performance Summit: your ticket to the future of customer service
evaluagent follows up last year’s successful Agent Engagement Summit with a new event
3rd September 2024
Middlesborough, UK – evaluagent is excited to announce ‘The Contact Center Performance Summit’, a free virtual conference dedicated to helping Quality Managers and Contact Center leaders elevate their operations and navigate the ever-evolving landscape of customer service.
Taking place on 16 October 2024 from 2pm (BST), this half-day virtual event will offer strategic insights and practical advice designed to address the most pressing challenges facing the industry today, from shifting customer behaviors and hectic workloads, to keeping pace with rapidly developing technology.
Expert-led sessions will provide the knowledge and tools to overcome these obstacles and help attendees enhance their operation’s overall performance. Speakers include Martin Teasdale, Founder of the Team Leader Community and Get Out of Wrap podcast; Erica Farmer, Co-Founder of Quantum Rise Talent Group and ‘AI for the Average Joe’ podcast; and Katie Stabler, Founder of CULTIVATE.
Key topics include:
- Team Leaders and agents: how to support them as their roles change and evolve with the rapid pace of technology.
- How to lay the foundations for a successful AI roll out: Gain insights into the initial steps and critical considerations for a smooth and successful AI implementation in your contact center.
- 2025 and beyond: What’s next for the contact center?: Hear our panel deliberate and share future trends and innovations that will shape their contact centers over the next year.
Building on the success of last year’s Agent Engagement Summit, this event promises a dynamic mix of keynote presentations and masterclasses, ensuring that attendees come away with fresh ideas and problem-solving tactics to implement in their own operation.
Registration is open! Secure a spot and join for a day of learning, networking, and inspiration.
About evaluagent
Our award-winning platform, evaluagentCX, is the only platform to seamlessly connect out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated Quality Assurance and agent improvement. We help busy contact center teams laser-focus QA efforts on must-monitor interactions, acting as a QA co-pilot to deliver time and process efficiencies as well as measurable agent performance improvements. Agents are truly supported by our platform, with coaching, learning and gamification features that empower them to be an active participant in their own development.
Created by contact center experts with decades of experience and trusted by leading global organizations, evaluagent is a leading provider for contact centers of all sizes, with its unique blend of insight, intelligent automated QA, and agent performance improvement.
