evaluagent recognized as a leading UK software company for second year in a row 19th February 2025  For the second consecutive year, evaluagent has made the G2 Best UK Software Companies list, securing a ranking of #43 – one of just 17 companies to retain a place on the list from last year. As the world’s…

evaluagent awarded 27 badges in G2’s Winter 2025 report 19th December 2024  evaluagent, a leading provider of quality assurance, insight and intelligence software for contact centers, has been awarded a total of 27 G2 badges in the Winter 2025 report. These badges cement evaluagent’s position as a platform of choice for businesses across the UK,…

evaluagent rebrands: A bold new look, same core mission  27 November 2024  We’re thrilled to unveil the fresh new face of evaluagent! This rebrand isn’t about a shiny logo or modern design – it’s a reflection of how far we’ve come as a business, how we’ve evolved to better serve our clients, and how we’re…

evaluagent recognized as a leading provider for contact center quality assurance in G2 Fall report  26th September 2024  evaluagent, a leading provider of automated insight, quality assurance and performance improvement software, is delighted to share its achievement of 17 G2 badges in the Fall 2024 report. These badges cement evaluagent’s position as a platform of…

Introducing The Contact Center Performance Summit: your ticket to the future of customer service  evaluagent follows up last year’s successful Agent Engagement Summit with a new event 3rd September 2024 Middlesborough, UK – evaluagent is excited to announce ‘The Contact Center Performance Summit’, a free virtual conference dedicated to helping Quality Managers and Contact Center…

evaluagent recognized as a QA platform of choice, earning 17 badges in G2 summer report 4th July 2024 evaluagent, a leading provider of automated insight, quality assurance and performance improvement software, is delighted to share its achievement of 17 G2 badges in the Summer 2024 report. These badges cement evaluagent’s position as a platform of…

evaluagent awarded Gold Globee win for ‘Best Contact Center Solution’ at the 11th Annual 2024 Globee® Awards for Customer Excellence 7th June 2024 evaluagent, a leading provider of quality assurance and performance improvement solutions for contact centers, is delighted to have won a Gold Globee Award for ‘Best Contact Center Solution’ at the 11th Annual…

evaluagent and Assembled team up to streamline automated agent performance improvement 11th April 2024 We’re delighted to announce our new partnership with Assembled, a leader in workforce management for Customer Experience (CX) and Business Process Outsourcing (BPO) support teams. By integrating evaluagent’s award-winning QA and performance improvement software with Assembled’s next-generation workforce management capabilities, contact…

evaluagent ranks in top 50 workplaces in the Flexa100 2024 list    9th April 2024 evaluagent, a leading platform for automated quality assurance and agent performance improvement in contact centers, is proud to share its placement as the 43rd company in the Flexa100 list. The index spotlights businesses dedicated to promoting and implementing flexible working arrangements…

evaluagent recertifies for ISO 27001:2003 with flying colours  4th April 2024 evaluagent, a leading provider of innovative quality assurance and performance management software for contact centers, is proud to announce its successful recertification for ISO 27001:2003.   The recertification process involved a comprehensive audit of evaluagent’s security policies and procedures. Following a thorough assessment, we…