evaluagent recognized as a leading platform for QA, Conversation Intelligence and Speech Analytics by G2
25th March 2025
evaluagent, a leading provider of quality assurance, insight and intelligence software for contact centers, has been awarded a total of 33 G2 badges in the Spring 2025 report. These badges cement evaluagent’s position as a platform of choice for businesses across the UK, Americas, Europe, EMEA, India, and Asia.
Building on the previous quarter with an additional five badges, this report recognizes evaluagent’s ability to enable customers with quality intelligence. By combining quality management, conversation intelligence and analytics, customers can use evaluagentCX to unearth insights that have a meaningful, positive impact on CX.
Key badges from the report include:
- Contact Center Quality Assurance: Leader
- Conversation Intelligence: High Performer
- Speech Analytics: High Performer
- Easiest To Do Business With: Enterprise
- Users Love Us
High Performers have high Customer Satisfaction scores and low Market Presence relative to the rest of the category, which is a great result as evaluagent continues to build on its capabilities and expand market presence in the conversation intelligence category in particular.
The ranking is testament to evaluagentCX’s ongoing innovations, including a growing xMetrics suite and chatbot QA, leading evaluagent to outperform established players such as:
- Callminer, Verint, and Sprinklr (defined as Contender products which have relatively low customer Satisfaction scores and high Market Presence)
- Creovai, Level AI, Otter.AI and Capturi (defined as Niche products which have relatively low Satisfaction scores and low Market Presence)
James Marscheider, Chief Commercial Officer at evaluagent, said: “It’s great to see evaluagent continuing to impress customers with its growing capabilities, adding a further five badges from the Winter reports. We’re looking forward to supporting them with even more innovative features that turn their QA programs into an engine for customer intelligence and CX insight.”
What are the G2 reports?
G2, the world’s leading business software review platform, awards badges to companies based on verified customer reviews and user satisfaction ratings. Each quarter, G2 compiles data from advanced algorithms and user reviews to highlight the performance of key software providers in the market.
