Integrations

Build your own Workforce Engagement Platform with the evaluagent Marketplace

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Featured
Call Recording Contact Center As A Service Customer Surveys Ticketing and Helpdesks

evaluagent for Zendesk

Use conversation analytics, ticket status and tags to automate QA and priorities training inventions.
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Intercom
Featured
Ticketing and Helpdesks

Intercom

Connect Intercom to evaluagent in seconds with our native integration.
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Contact Center As A Service

RingCentral

With hourly ticket import and powerful configuration, enjoy a seamless sync of calls between RingCentral and evaluagentCX!
Workforce Management (WFM)

Assembled

Combine QA & WFM to unlock operational excellence and empower your teams Seamlessly sync QA scores & coaching sessions with…
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Genesys Partner Network
Call Recording Contact Center As A Service

Genesys

Automatically import support calls from your Genesys account into EvaluAgent for analysis and evaluation.
Five9 EvaluAgent
Call Recording

Five9

See your Contact Center flourish with our integration for Five9 evaluagentCX, acts as a QA co-pilot, streamlining QA efforts on…
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Workforce Management (WFM)

Peopleware

Connect Peopleware with evaluagent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams…
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Amazon Connect Integration
Call Recording Contact Center As A Service Live Chat

Amazon Connect

Automatically import calls and chats from Amazon Connect to banish repetitive admin from your QA processes.
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Ticketing and Helpdesks

evaluagent for Salesforce

Discover integrated QA and Coaching for Salesforce.
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Contact Center As A Service

Talkdesk

Streamline QA and Performance Improvement process with automation, analytics and playback conversations with our new side-by-side evaluation mode.
Call Recording

Aircall

See your Contact Center flourish with our Aircall integration Our solution provides improved QA processes and valuable data that can enhance…
Freshdesk QA integration
Call Recording Contact Center As A Service Ticketing and Helpdesks

evaluagent for Freshdesk

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.
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Connect to BI tools

Unlock insights with evaluagent’s reports exporter. Generate detailed reports on customer interactions, sentiment, and more. Easily import raw data and reports into Power BI, Tableau, Metabase, Looker and more for even deeper analysis. 

API Integration

If we don’t support your solution yet, you can still integrate your systems with the evaluagent platform via our open API, either to import contacts or to access real-time data and reporting workflows into your own business systems. Check out our API documentation set.

API documentation

Can't find what you're looking for?

If you’re using a Contact-Center-as-a-Service or Call Recording tool that isn’t listed here, please get in touch with our team. We may be able to help you on your journey.

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