The Verint-Calabrio consolidation is raising questions for partners and customers alike.
evaluagent gives you a modern, platform-agnostic Auto-QA solution you can master once and offer across every ecosystem — turning market uncertainty into a stronger practice.
On 18 February 2026, Verint officially consolidated with Calabrio under a single brand. This followed Thoma Bravo’s $2B acquisition — a move that follows a well-documented pattern in enterprise software: acquire, consolidate, re-prioritise R&D around the acquirer’s roadmap.
For partners who’ve built a QA practice around Calabrio, this creates three questions that deserve answers.
One Auto-QA platform, every ecosystem.
A practice you own.
evaluagent’s Auto-QA automatically evaluates 100% of customer interactions — voice, chat, and email — with explainable AI powered by your customer’s own business context.
For partners, that means one demo to master, one implementation approach to learn, and every customer to service — regardless of stack.
Platform-agnostic by design
evaluagent integrates with every major CCaaS platform. Your customers don’t need to change their infrastructure — Auto-QA works alongside what they already have.
Built for partners who want to grow
We’re not here to compete with you. We’re here to make your QA practice more competitive.
Competitive margins — transparent, predictable revenue share that rewards growth
Fast deal registration — simple process, quick approval, no bureaucracy
Zero channel conflict — no account competition, no direct sales encroachment, no territorial overlap
Co-marketing investment — backed by Peakspan Capital, committed to channel growth. Access co-marketing funds for joint campaigns, events, and demand generation
Let’s explore whether there’s a fit
Request a callback from our Partnerships Manager. We’ll share what we’re seeing in the market, show you the product and the partner model, and have an honest conversation about whether this makes sense for your practice.
No commitment, no pressure — just a focused conversation.
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What is Auto-QA?
Auto-QA is evaluagent’s automated quality evaluation platform. It evaluates 100% of customer conversations using AI powered by your customer’s compliance requirements and quality criteria — giving them explainable quality scores and defensible evidence across voice, chat, and email.
Which CCaaS platforms does evaluagent integrate with?
evaluagent integrates with all major CCaaS platforms including Genesys, Five9, NICE, Talkdesk, 8×8, Zoom Contact Centre, Amazon Connect, Aircall, and more. One integration approach works across all platforms. Learn more on our integrations page.
What does the partner model look like?
We offer competitive margins, fast deal registration, zero channel conflict, and co-marketing investment. We’re looking for partners who want to build or strengthen a QA practice — not just resell a product. Request a callback from our Partnerships Manager and we’ll walk through the full model.