Customer support leaders must have the ability to maintain quality of customer service no matter the emergency, natural disaster or virus outbreak. They must also be able to support, motivate and coach their team, no matter the location.
From an increased need to communicate effectively, managing motivation remotely, through to maintaining service levels to customers. Being remote for extended periods of time can have all sorts of challenges and EvaluAgent are here to support you and your teams. See how EvaluAgent can support your remote agents.
Join our industry experts on a series of 15 minute webinars delivering practical advice on maintaining service quality and agent motivation whilst operating remotely.
Each episode covers one of the challenges experienced by remote teams and provides guidance and solutions available to customer support teams.
Customer support leaders must have the ability to maintain quality of customer service no matter the emergency, natural disaster or virus outbreak.
In this short webinar, we'll be covering how to monitor, and keep quality on track when managing a remote support team.
Working remotely as a customer support team has its own unique challenges from being office based. However, neither your agents nor your customers need to suffer.
In this webinar, we'll be walk you through ways to motivate agents remotely, maintain a team spirit and deliver the best service to your customers.
Technology should give team leaders the ability to access, manage and maintain quality scores, no matter the location.
In this webinar, we'll be sharing ways to embrace technology to support remote working and maintain service levels to your customers.
Despite a change in location, teams must carry on. Providing effective feedback and holding productive 1:1 sessions with customer support agents is vital during periods of increased pressure.
The aim of this webinar is to share tips for providing effective feedback remotely and how to hold 1:1 sessions that still provide the value and direction your team needs, no matter their location.
Not all team leaders are used to managing teams through world wide impacts such as natural disasters or virus outbreaks. Add to it that some team leaders will have never managed a remote team either.
In this webinar, we'll be sharing ways to support team leaders so they can in turn support their teams.