In this blog, Jaime Scott provides you with three top tips for creating a great scorecard that will engage your agents and build trust with your senior leadership.
Customer success manager, Reg Dutton shares advice on how to overcome the common obstacles people face when trying to implement a new scorecard or quality framework.
Build unlimited scorecards for every scenario and contact channel. Send results and feedback to agents in real-time and watch as they become more engaged and consistent with their performance.
Transform your approach to Quality Assurance with a purpose-built, all-in-one platform that enables you to not only evaluate conversations but drive performance improvement through feedback, coaching and engagement.