Access Quality Scorecard templates. Purpose built for Contact Centres.

Driving consistency across your team can be a challenge, but these editable call scoring templates may help get you started. Try them for yourself or create your own by requesting a free trial of EvaluAgent.

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Considering a template, or looking to build your own scorecard? These resources might help:

How to create a great Quality Scorecard in your contact centre

In this blog, Jaime Scott provides you with three top tips for creating a great scorecard that will engage your agents and build trust with your senior leadership.

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Changing your Quality Assurance Process. A “How-to” Guide

Customer success manager, Reg Dutton shares advice on how to overcome the common obstacles people face when trying to implement a new scorecard or quality framework.

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The Ultimate Guide to Call Centre Quality Assurance

3,000+ words of expert advice that includes everything you need to know about Quality Assurance in the Contact Centre. From frameworks to scorecards. Metrics to reports.

Read the guide

Unlimited scorecards and templates

Build unlimited scorecards for every scenario and contact channel. Send results and feedback to agents in real-time and watch as they become more engaged and consistent with their performance.

50 years of customer service excellence

Drawing on our 50+ years of industry knowledge and listening to what our 100's of global clients are telling us, the EvaluAgent platform and team can help you create quality assurance scorecards that include the right balance of measuring customer experience, process adherence, regulatory risk and compliance.

More than just call scoring

Transform your approach to Quality Assurance with a purpose-built, all-in-one platform that enables you to not only evaluate conversations but drive performance improvement through feedback, coaching and engagement.

Flexible pricing and a risk-free trial

Plans start from as little as £3 per agent, per month and with your own admin portal, you can easily add additional users as your team scales. Why not give it a go and request a free trial? There's no credit card required.