Three Quality Scorecard templates you can access for free. Purpose built for Contact Centres.

Driving consistency across your team can be a challenge, but these editable call scoring templates may help get you started. Try them for yourself or create your own with a free 30-day trial of EvaluAgent.
Call Center Quality Scorecard Templates

Should you really use a paper-based template?

Using paper-based forms or spreadsheets won't improve consistency or performance. EvaluAgent includes everything you need to evaluate, coach and engage your agents. We'll also include three scorecard templates and access to our customer success team to help get you started. Enter your details below to start a free 30-day trial. No credit card required.

Considering a template, or looking to build your own scorecard? These resources might help:

Agent Engagement - Guides
How to create a great Quality Scorecard in your contact centre

In this blog, Jaime Scott provides you with three top tips for creating a great scorecard that will engage your agents and build trust with your senior leadership.

Employee Engagement
Changing your Quality Assurance Process. A “How-to” Guide

Customer success manager, Reg Dutton shares advice on how to overcome the common obstacles people face when trying to implement a new scorecard or quality framework. 

Quality Assurance Guide
The Ultimate Guide to Call Centre Quality Assurance
3,000+ words of expert advice that includes everything you need to know about Quality Assurance in the Contact Centre. From frameworks to scorecards. Metrics to reports.

Why do 1000's of people use EvaluAgent?

Unlimited scorecards and templates

Build unlimited scorecards for every scenario and contact channel. Send results and feedback to agents in real-time and watch as they become more engaged and consistent with their performance. 

50 years of customer service excellence
Drawing on our 50+ years of industry knowledge and listening to what our 100's of global clients are telling us, the EvaluAgent platform and team can help you create quality assurance scorecards that include the right balance of measuring customer experience, process adherence, regulatory risk and compliance.
More than just call scoring

Transform your approach to Quality Assurance with a purpose-built, all-in-one platform that enables you to not only evaluate conversations but drive performance improvement through feedback, coaching and engagement.

Flexible pricing and a risk-free trial
Plans start from as little as £3 per agent, per month and with your own admin portal, you can easily add additional users as your team scales. Why not give it a go with a free 30-day trial? There's no credit card required. 

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