Close the loop on continuous improvement with integrated e-learning courses and exercises assigned during One-to-Ones or automatically triggered from reports.
Assign courses from One-to-Ones
Enrol colleagues onto relevant training courses following a One-to-One meeting. Connect the course to an agreed action and track completion rates.
Automated recommendations
Benefit from relevant, automatic e-learning recommendations tailored to individual agents based on individuals’ QA results.
View learning data in real time
Monitor how well your learning content engages your workforce and demonstrate impact on KPIs with advanced reporting and data export.
Use any e-learning platform
Just like Customer Surveys, we offer the flexibility to integrate your existing learning management system (LMS) software or take advantage of EvaluAgent’s e-learning module.
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