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Enrol colleagues onto relevant training courses following a One-to-One meeting. Connect the course to an agreed action and track completion rates.
Benefit from relevant, automatic e-learning recommendations tailored to individual agents based on individuals’ QA results.
Monitor how well your learning content engages your workforce and demonstrate impact on KPIs with advanced reporting and data export.
Just like Customer Surveys, we offer the flexibility to integrate your existing learning management system (LMS) software or take advantage of EvaluAgent’s e-learning module.