E-Learning

Close the loop on continuous improvement with integrated e-learning courses and exercises assigned during One-to-Ones or automatically triggered from reports.

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  • Assign courses from One-to-Ones

    Enrol colleagues onto relevant training courses following a One-to-One meeting. Connect the course to an agreed action and track completion rates.

  • Automated recommendations

    Benefit from relevant, automatic e-learning recommendations tailored to individual agents based on individuals’ QA results.

  • View learning data in real time

    Monitor how well your learning content engages your workforce and demonstrate impact on KPIs with advanced reporting and data export.

  • Use any e-learning platform

    Just like Customer Surveys, we offer the flexibility to integrate your existing learning management system (LMS) software or take advantage of EvaluAgent’s e-learning module.

Take your first step towards Smart Quality...

Close the loop on continuous improvement

Request a free trial Arrange a demo