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EvaluAgent LMS is a game-changer for the Contact Centre industry. Manage Quality, Coaching and Training in one place to onboard and upskill agents more effectively and efficiently than ever before!
Easily create and manage engaging training material, online lessons, quizzes and learning paths. There's no need for additional authoring tools here.
Make sure agents receive the Training they need with integrated workflows that make enrollment a breeze. Plus, with Smart-Triggers, you can build enrolment rules that automatically assign courses to agents based on line item performance and compliance breaches to address knowledge gaps faster than before.
Make learning fun and easy with everything a learner needs all in one familiar place. Combine fantastic courses with gamification to maximise motivation, completion rates and knowledge retention.
Monitor progress and show a return on investment with a whole host of reporting features. Executives have complete, real-time visibility into Training across the organisation whilst team-leaders and agents can see what lessons need to be completed, alongside a record of their 1-2-1 and other actions - all in one place.
If you're thinking, "How do we better connect Training with operational support activities such as Quality Assurance, feedback and coaching", then EvaluAgent LMS is the tool for you.
EvaluAgent is the first All-in-One platform for Quality Assurance, Performance Management and eLearning purpose-built for Customer Service and Sales teams. As a result, only EvaluAgent LMS can help you:
Deliver relevant Training more efficiently than ever before. Agents will improve faster with less operational disruption and far less admin.
Always enroll the right agent, on the right course, at the right time with integrated workflows and smart triggers which address underperformance automatically.
Avoid disconnected data silos. Quickly understand the effectiveness of Training on quality scores and other key performance indicators so you can report the impact of your efforts.
Standardise Training across every location, from multi-site contact centres to agents sitting on their sofa. EvaluAgent LMS ensures agents are fully supported no matter their situation.
Take EvaluAgent for a test drive. No commitment, obligation or billing details required.